Micro-Credential Platform Lead — Admin & Strategy

The Pennsylvania State University

Ferguson Township (PA)

On-site

USD 54,000 - 78,000

Full time

14 days+

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Benefits offered by this job

75% tuition discount

Competitive benefits package

Job summary

The Pennsylvania State University is seeking a Micro-credential Platform Administrator (Business Systems Analyst – Intermediate) to lead the administration, configuration, and ongoing operation of the micro-credential platform and related systems.

You will collaborate with academic units, vendors, and IT teams to translate business needs into effective system solutions, support Canvas and related teaching tools, and ensure data integrity, access control, and compliant workflows across credential

Qualifications

Experience supporting a credentialing, badging, catalog, registration, or learning platform.
Familiarity with digital badging and credentialing practices, including credential metadata, verification methods, issuer and earner workflows, and credential lifecycle management.
Experience with integrations, APIs, single sign-on, data imports/exports, reporting tools, and workflow automation.
Experience with Learning Management Systems such as Canvas, Cornerstone, and Canvas Catalog.
Demonstrated ability to gather, analyze, and communicate business and functional requirements.
Demonstrated collaboration, communication, customer service, problem-solving, and relationship-building skills across functional and technical teams.

Responsibilities

Lead the day-to-day administration, configuration, and continuous improvement of the micro-credential platform and related systems.
Serve as a primary liaison among academic and administrative units, program owners, vendors, and information technology teams to gather, analyze, document, and validate business and system requirements.
Coordinate the development, approval, launch, modification, and retirement of micro-credentials in partnership with colleges, academic units, continuing and professional education teams, and other campus partners.
Oversee end-to-end credential and badge issuance workflows, including setup, learner enrollment, completion tracking, verification, and issuance, ensuring accuracy, consistency, and timeliness.
Monitor platform stability, user access, data integrity, system performance, workflows, integrations, and related dependencies; investigate issues, troubleshoot problems, and coordinate resolution with internal support partners and external vendors.
Support system implementations, upgrades, patches, enhancements, testing cycles, and process improvements; develop and maintain test plans, documentation, procedures, user guides, and training materials.
Provide consultation and ongoing support to faculty, staff, learners, and program administrators to promote effective platform use, strong customer service, and operational consistency.
Collect, analyze, and synthesize data to support reporting, dashboard development, program evaluation, continuous improvement, and compliance with University policy, accessibility expectations, information governance practices, and data privacy standards.