Miami Bilingual Customer Support & Delivery Associate

Domino's Franchise; Miami (FL); On-site; USD 31,000 - 42,000; Full time

Job summary

Domino's Franchise in Miami, FL is seeking a friendly Customer Service Representative to be the face of the store, handling calls, emails, and chats with empathy and efficiency.

Responsibilities include answering inquiries, processing orders, refunds, and exchanges, maintaining product knowledge, and collaborating with other teams to ensure customer satisfaction. Bilingual English/Spanish is a plus; high school diploma required; prior CS experience preferred.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Customer-focused mindset with a passion for helping others.
• Proficiency in basic computer applications and typing.
• Ability to multitask and prioritize in a fast-paced environment.
• Patience and empathy when dealing with challenging situations.
• High school diploma or equivalent.
• Previous customer service experience preferred.
• Bilingual skills (English/Spanish) a plus in the Miami area.

Responsibilities

• Answer incoming customer calls, emails, and chat messages promptly and professionally
• Resolve customer inquiries, complaints, and issues with patience and understanding
• Process orders, refunds, and exchanges accurately and efficiently
• Maintain up-to-date knowledge of products, services, and company policies
• Collaborate with other departments to ensure customer satisfaction
• Document customer interactions and update account information in our database
• Identify and elevate complex issues to appropriate teams when necessary
• Participate in ongoing training to improve customer service skills and product knowledge

Skills

Excellent communication

Problem-solving

Customer-focused

Typing skills

Multitasking

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

CRM software

Basic computer skills

Job description

Domino's Franchise in Miami, FL is seeking a friendly Customer Service Representative to be the face of the store, handling calls, emails, and chats with empathy and efficiency.

Responsibilities include answering inquiries, processing orders, refunds, and exchanges, maintaining product knowledge, and collaborating with other teams to ensure customer satisfaction. Bilingual English/Spanish is a plus; high school diploma required; prior CS experience preferred.