Mgr, Sales Ops/Support

Lam Research Salzburg GmbH; Fremont (CA); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

On-site Flex

Job summary

Lam Research in Fremont, CA is seeking an experienced Operations Leader to drive process improvements and lead a cross-functional team within Global Customer Operations. The role focuses on forecast accuracy, booking and order configuration, and coordination with sales, engineering, and global operations to meet customer commitments.

The position requires strong leadership, analytical skills, and collaboration across functions.

Qualifications

• Minimum of 5+ years of related experience.
• 2 years of supervisory or cross-functional team leadership experience.
• Mandarin language fluency is a plus.

Responsibilities

• Lead process improvement initiatives using measurements and data analysis to adopt best practices.
• Plan, manage and control activities of a team providing operational support for a business segment.
• Advise on initiative prioritization, integration and resources to achieve goals.
• Ensure alignment of policies with corporate vision and develop personnel accordingly.
• Coordinate with regional sales, product engineering, and global operations to ensure accurate forecasts and timely order fulfilment.
• Oversee booking processes and document approvals; manage special commercial documents and NSR requests.
• Communicate shipment status and risks to sales and operations teams; escalate issues when needed.

Skills

Leadership

Process improvement

Forecast planning

Tools

CRM

Job description

In your career, let's prove what's possible.

At Lam Research, we create equipmentthat drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.

Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.

The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone's contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.

Because at Lam, we believe that when people are the priority and they're inspired to unleash the power of innovation for a better world together, anything is possible.

Date: Jul 8, 2026

Location: Fremont, CA, US, 94538

Worker Category: On-site Flex

The group you'll be a part of

The Global Customer Operations Group brings industry insights and experience to help ourcustomers deliver on their technology roadmaps. We work tirelessly to earn the trust of ourcustomers, because we know that working closely together leads to the highest quality outcomes.

The impact you'll make

Leads process improvement initiatives through the disciplined use of measurements, accountability, analysis and discussion of process alternatives in order to arrive at best practices. Plans, manages, and controls the activities of a team that provides operational support for a business segment, group or team. Brings expertise or identifies subject matter experts in support of multi-functional efforts in process improvement, data capture and analysis, infrastructure support, tool ownership and compliance with procedures, etc. Advises business groups by providing strategic direction to initiative prioritization, integration and resource application. Ensures that policies and procedures align with corporate vision. Selects, develops, and evaluates personnel ensuring efficient operation of the function.

What you'll do

• Responsible for the accuracy of forecast in CRM provided by regional sales team with understanding of latest business assumptions and competitive situations.
• Oversee the execution of the booking process with timely completion of various required documents such as PO collection from sales team and other internal approvals of special commercial documents.
• Lead the product configuration process for each order’s forecast with sales team, engineering, and global operations.
• Communicate the customer’s special configuration request using our NSR (Non-Standard Request)process. Act as key liaison to make sure the engineering team understands the request and our requested timeline.
• Communicate near term forecast to global operations and factories for order execution per customer specific configurations and timeline.
• Conduct consistent meetings to review customer shipments with global operations at various factories to ensure schedule and progress are up to date. Resolve issues and elevate to leadership, as necessary.
• Communicate regularly with the sales teams on latest shipment status and issues to ensure alignment.
• Execute special and late configuration change requests from both the sales teams and product groups. Proactive planning to minimize special demands and late configuration change requests occurrences.
• Lead negotiation process for customer specification for each product between regional sales team and each product engineering group.
• Support the bi-quarterly forecast review with finance and business development teams on latest pricing and cost for gross margin analysis.

Who we’re looking for

• Minimum of 5+years of related experience.
• 2 years of supervisory or CFT leadership experience.
• Mandarin language fluency is a plus

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Our Perks and Benefits

At Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

Nearest Major Market: San Francisco

Nearest Secondary Market: Oakland

Job Segment: Engineer, CRM, Engineering, Operations, Research, Technology