Mgr., on-site support

USA Truck, Inc.; Tipp City (OH); On-site; USD 80,000 - 110,000; Full time

Job summary

USA Truck, Inc. is seeking a Mgr., On-Site Support in Tipp City, OH to oversee daily freight operations and ensure service commitments are met. This on-site leadership role coordinates with drivers, dispatch, and customer contacts to maintain efficient logistics and timeliness.

You will monitor load status, drive process improvements, track performance metrics, and coach staff to uphold safety and industry standards while representing USA Truck's values at the terminal.

Qualifications

• Experience in transportation, logistics, or supply chain operations with understanding of truckload and dedicated services.
• Strong communication and relationship-building skills with drivers, internal teams, and customer stakeholders.
• Demonstrated problem-solving abilities, sound judgment, and attention to detail in a fast-paced environment.
• Leadership experience including coaching or supervising staff and promoting a culture of safety and accountability.
• Basic proficiency with standard office software (e.g., spreadsheets, email, reporting tools).
• High school diploma or equivalent required; an associate or bachelor's degree in logistics, business, or a related field is preferred.

Responsibilities

• Oversee daily freight operations and ensure service commitments are met.
• Coordinate with drivers, dispatch, and customer contacts to maintain on-site logistics.
• Monitor load status, resolve service issues, and escalate concerns to keep shipments on schedule.
• Track performance metrics, optimize workflows, and implement process improvements to support safety and productivity.
• Coach staff and foster strong customer relationships, representing USA Truck’s values at the terminal location.

Skills

Logistics operations

Driver coordination

Communication skills

Problem-solving

Leadership

Office software

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred in logistics, business, or related field

Job description

Company Description USA Truck, Inc. is a North American provider of transportation and logistics services, offering truckload, dedicated contract carriage, intermodal, and brokerage solutions. The company focuses on reliable, cost-effective freight movement for a diverse range of customers and industries. USA Truck emphasizes long-term partnerships, safety, and operational excellence to support customer supply chains. Team members are part of a business that is “Back and Built to Last,” reflecting a commitment to stability, growth, and continuous improvement. The organization values professionals who help deliver dependable service and strengthen its reputation in the logistics sector.

Role Description The Mgr., On-Site Support is a full-time role based on-site in Tipp City, OH. This role oversees daily freight operations, ensures service commitments are met, and coordinates with drivers, dispatch, and customer contacts to maintain efficient on-site logistics. The manager monitors load status, resolves service issues, and escalates concerns when necessary to keep shipments on schedule and customers informed. Responsibilities include tracking performance metrics, optimizing workflows, and implementing process improvements to support safety, compliance, and productivity. The role also involves coaching, fostering strong customer relationships, and representing USA Truck’s values and service standards at the terminal location.

Qualifications

• Experience in transportation, logistics, or supply chain operations with a solid understanding of truckload and dedicated services.
• Strong communication and relationship-building skills for working with drivers, internal teams, and customer stakeholders.
• Demonstrated problem-solving abilities, sound judgment, and attention to detail in a fast-paced environment.
• Leadership experience, including coaching or supervising staff and promoting a culture of safety and accountability.
• Basic proficiency with standard office software (e.g., spreadsheets, email, reporting tools).
• High school diploma or equivalent required; an associate or bachelor’s degree in logistics, business, or a related field is preferred.