Mgr, On-site support

USA Truck, Inc.; Tipp City (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

USA Truck, Inc. is seeking a skilled Dispatcher to coordinate driver activities and load planning at on-site locations in Ohio. You will schedule and optimize deliveries, track shipments, and generate standard and ad hoc reports to improve utilization and service levels.

The ideal candidate has a High School diploma, proficiency with Microsoft Office, and at least 1 year of experience in transportation or related fields. On-site availability at customer locations is required.

Qualifications

• High School Diploma or equivalent.
• Proficient with Microsoft Office Suite.
• Ability to work on-site at customer locations as necessary.
• 1+ years experience in Transportation, Hospitality or Service industry fields.

Responsibilities

• Dispatch drivers and provide detailed directions.
• Builds and assigns load orders in TMS, and reschedule deliveries.
• Track and trace shipments and generate standard/ad hoc reports.
• Maximize equipment and driver utilization.
• Conduct safety meetings and coach drivers on Hours of Service, speed, and CSA issues.
• Manage weekly invoicing, accounts receivable and driver payroll.
• Serve as primary customer contact to meet customer KPIs.

Skills

Effective communication

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Dispatch drivers, provide detailed directions and instructions to drivers

Builds and assigns load orders in TMS, Schedule and/or reschedule delivery times for loads

• Track and Trace
• Completes various standard reports and ad hoc reports accurately and on time

Maximize equipment and driver utilization

Conduct safety meetings and coach drivers on safety issues including: Hours of Service, Speed, Drive Cams, and CSA violations

Manage weekly invoicing, accounts receivable and driver payroll functions

Serve as primary customer contact, managing adherence to customer scorecard and KPIs

Qualifications and Education Requirements

High School Diploma or equivalent

Ability to work within Microsoft Office Suite

Available to work on-site at customer locations as necessary

1+ years experience in Transportation, Hospitality or Service industry fields

Preferred Skills

Knowledge of Federal Motor Carrier Safety Regulations (FMCSR), Hours of Service, and Compliance, Safety, Accountability (CSA)

Effective communication skills (written and verbal)