Mgr - eBoutique, SalonCentric

L'Oréal; Clearwater (FL); On-site; USD 95,000 - 125,000; Full time

Job summary

L’Oréal’s SalonCentric unit in Clearwater, FL seeks an experienced Manager of eCommerce Merchandising to drive digital performance and on-site customer experience across SalonCentric.com and the SalonCentric App.

You will own category performance, optimize the digital sales funnel through data analytics, and collaborate with Marketing, Analytics, Supply Chain and Digital Ops to grow revenue and margin. Leadership of an Assistant Manager is included.

Qualifications

• Bachelor's degree in business, e-commerce, marketing, finance or related field.
• Experience with digital merchandising and e-commerce platforms preferred.
• Strong data literacy and ability to translate analytics into action.

Responsibilities

• Owns digital merchandising and site performance for SalonCentric.com and app.
• Tracks CVR, AOV, gross margin vs sales plans daily/weekly.
• Mentors Assistant Manager(s) and partners with cross-functional teams.
• Optimizes PDPs, banners, and collections for conversion and trust.
• Collaborates with SEO/search teams for high-value terms and landing pages.

Skills

Digital Shelf Management

Online Channel Strategy Design

End-to-end E-commerce Ecosystem

Brand Equity Communication

Stakeholder Management

Education

Bachelor's Degree in Business/Marketing/E-commerce/Finance

Tools

Salesforce Commerce Cloud

Google Analytics

Power BI

Job description

POSITION: Manager - eCommerce

DEPARTMENT: eCommerce

REPORTS TO: Director of eCommerce

LOCATION: Clearwater, Florida (SalonCentric National Operations Center)

Summary

The Manager, eCommerce Merchandising, is responsible for driving the digital commercial performance, merchandising strategy, and on-site customer experience across key categories on SalonCentric.com and the SalonCentric App.

This role serves as the commercial digital business owner for assigned Professional Products Division (PPD) and Partner brands. Beyond managing day-to-day site execution, this leader will actively optimize the digital sales funnel - leveraging data analytics, category sales targets, dynamic merchandising, and inventory visibility to deliver sustainable revenue and margin growth.

This individual will lead, develop, and empower an Assistant Manager(s). Cross functional collaboration is critical across Merchandising Brand Development, Marketing, Performance Analytics, Supply Chain, and Digital Operations to elevate SalonCentric's omni-channel customer experience.

Position Responsibilities

• Act as the commercial co-owner for assigned categories, tracking daily/weekly digital sales, conversion rate (CVR), average order value (AOV), and gross margin targets against company sales plans.
• Directly manage and mentor the Assistant Manager(s); foster operational autonomy, align goals with strategic frame and nurture career development.
• Partner with brand teams on digital asset acquisition, ensuring all PDPs, banners, and curated collections are optimized for commercial conversion and digital trust.
• Responsible for acquiring assets, merchandising strategy and facilitation of execution for all Brand promotions, New Arrivals and SalonCentric digital priorities.
• Partner with SEO and internal search teams to continually optimize high-value search terms, zero-search queries, and landing page relevance to convert intent into sales.
• Work with Omni-channel partners to evaluate site performance metrics and provide data driven recommendations for changes needed.
• Partner closely with Supply Chain and Operations to monitor stock availability, mitigating out-of-stock visibility and optimizing back-in-stock commercial opportunities.

Position Requirements

• Ideal candidate mindset: Agile, passionate, confident who thrives in a fast-paced retail ecosystem and can balance commercial and marketing priorities.
• Ideal candidate behaviors: Detail oriented, effective time management, clear communication & presentation skills, delegation, data literacy and customer first decision maker.
• Ideal Candidate Skills: Digital Shelf Management, Online Channel Strategy Design, End-to-end E-commerce Ecosystem, Brand Equity Communication, and Stakeholder Management
• Education: Bachelor's Degree in Business, eCommerce, Marketing, Finance, or a related field preferred.
• Proficiency in SalesForce Commerce Cloud, Google Analytics and Power BI, is a plus.
• Leadership Experience: Prior experience managing direct reports or a demonstrated track record of leading and mentoring junior associates.

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

Authorization to work in the United States on a full-time, permanent, ongoing basis is required. No immigration support/sponsorship is offered for this role.

Being present in the office three days a week is considered an essential function of all office-based roles for eligible full-time employees.