Mgr, Clinical Business Ops Practice Based

AdventHealth; Palm Coast (FL); On-site; USD 55,000 - 103,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

403B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth Palm Coast is actively seeking an experienced healthcare operations manager to recruit, train, and evaluate staff while ensuring compliant, high-quality patient care. This role blends people leadership with financial oversight to support day-to-day center performance.

You will oversee staffing, budgeting, regulatory adherence, and patient experience initiatives, coordinating across departments to maintain safe, efficient operations and strong community health outcomes.

Qualifications

• High School Grad or Equiv [Required]
• 1+ related work experience [Required]
• Relevant AdventHealth experience [Preferred]
• Medical office management experience [Preferred]

Responsibilities

• Recruits, staffs, orients, trains, disciplines, and evaluates personnel in accordance with personnel policy and employee relations laws.
• Manages fiscal operations including budget development, cost management, revenue generation, accounts payable, and daily financial practices.
• Reviews employee time and attendance; monitors staffing, turnover, overtime, and absenteeism.
• Rounds with team members and patients to ensure patient experience standards are upheld.
• Maintains safe and efficient center operations.
• Manages center activities to meet all regulatory licensure and accrediting regulations and maintaining a Quality Assurance Program.
• Investigates and responds to complaints, taking corrective action and involving appropriate parties as necessary.
• Communicates with key corporate clients to monitor customer satisfaction, attends networking events, and identifies business opportunities.
• Manages Accounts Receivable, updating staff on changes, monitoring claims, responding to correspondence, and ensuring timely report submissions.
• Submits required reports, identifies needs and opportunities, makes recommendations for change, and implements problem-solving mechanisms.
• Performs front desk duties, drug screens, and clinical support duties, ensuring smooth operation and reducing overtime expenses.
• Manages additional service lines including eCare, Employer Care, Kid’s Urgent Care, and/or Primary Care.
• Performs other duties as assigned.

Skills

Nursing knowledge

Radiographic procedures

POC lab testing

Critical thinking

English communication

Basic math

Excel/Word/Outlook

Office software

Organizational skills

Team collaboration

Education

High School Diploma

Tools

Excel

Word

Outlook

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

1 Memorial Medical Pkwy

City:

Palm Coast

State:

Florida

Postal Code:

32164

Job Description:

• Recruits, staffs, orients, trains, disciplines, and evaluates personnel in accordance with personnel policy and employee relations laws.
• Manages fiscal operations including budget development, cost management, revenue generation, accounts payable, and daily financial practices.
• Reviews employee time and attendance; monitors staffing, turnover, overtime, and absenteeism.
• Rounds with team members and patients to ensure patient experience standards are upheld.
• Maintains safe and efficient center operations.
• Manages center activities to meet all regulatory licensure and accrediting regulations and maintaining a Quality Assurance Program.
• Investigates and responds to complaints, taking corrective action and involving appropriate parties as necessary.
• Communicates with key corporate clients to monitor customer satisfaction, attends networking events, and identifies business opportunities.
• Manages Accounts Receivable, updating staff on changes, monitoring claims, responding to correspondence, and ensuring timely report submissions.
• Submits required reports, identifies needs and opportunities, makes recommendations for change, and implements problem-solving mechanisms.
• Performs front desk duties, drug screens, and clinical support duties, ensuring smooth operation and reducing overtime expenses.
• Manages additional service lines including eCare, Employer Care, Kid’s Urgent Care, and/or Primary Care.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Comprehensive knowledge of general nursing/medical assistant practices (RN/LPN/MA) [Required]
• Comprehensive knowledge of general radiographic procedures (BMO/RT) [Required]
• Working knowledge of POC lab testing [Required]
• Strong critical-thinking skills [Required]
• Ability to communicate in English in order to carry out job requirements [Required]
• Proficiency in the performance of basic math functions [Required]
• Proficiency in Excel, Word and Outlook [Required]
• Working knowledge of word processing, spreadsheet, and electronic mail software programs. [Required]
• Aptitude for strong organizational skills [Required]
• Ability to work with people of various backgrounds. [Required]

Education:

• High School Grad or Equiv [Required]

Field of Study:

• n/a

Work Experience:

• 1+ related work experience [Required]
• Relevant experience within an AdventHealth facility. [Preferred]
• Medical office management experience [Preferred]

Additional Information:

• BAT and Drug Screen are required to obtain and maintain once in the role.

Licenses and Certifications:

• Basic Life Support - CPR Cert (BLS) [Required]
• Licensed Paramedic (PARA) [Required] OR Basic X-Ray Machine Operator (BMO)[Required] OR Registered Radiology Technologist (RT)(R)(ARRT) [Required] OR Licensed Practical Nurse (LPN)[Required] OR Registered Nurse (RN) [Required] OR American Association Medical Assistants (CMA) [Required] OR Clinical Medical Assistant Certification (CMAC) [Required] OR Registered Medical Assistant (RMA) [Required] OR National Certified Medical Assistant (NCMA) [Required] OR Certified Clinical Medical Assistant (CCMA) [Required] OR Nationally Registered Certified Medical Assistant (NRCMA) [Required]
• Breath Alcohol Technician (BAT) [Preferred]

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$55,224.00 - $102,731.20

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.