Consumer Access Manager

adventhealth; Town of Florida (NY); On-site; USD 66,000 - 123,000; Full time

Benefits offered by this job

Medical insurance from day one

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 weeks paid parental leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Winter Garden, FL is seeking a full-time Revenue Cycle Manager to lead day-to-day operations of the team and department. You will manage staffing, budgets, training, and performance while collaborating with clinical and administrative partners to ensure accurate workflows.

The role requires 3+ years in Revenue Cycle, supervisory experience, and strong knowledge of insurance and EMR systems. Competitive benefits and a 24-hour shift pattern support a comprehensive care approach.

Qualifications

• Mature judgment in dealing with patients, physicians, and insurers.
• Proficiency in Microsoft Office and database programs.
• Ability to operate office machines (computer, fax, printer, scanner).
• Ability to learn and perform multiple tasks efficiently.
• Strong professional communication and listening skills.
• Ability to manage diverse personalities and adapt to changing healthcare.
• Follow complex instructions with attention to detail; HIPAA compliance.
• Excellent customer service and insurance knowledge.
• EMR system proficiency.
• Reading/writing/speaking English required.
• HIPAA privacy rules understanding.

Responsibilities

• Manages the day-to-day operations of the team and department.
• Adheres to labor and budget guidelines, monitoring team time and attendance.
• Trains and evaluates team members, coordinating schedules, training and education sessions.
• Monitors the department's work for accuracy and workflow.
• Escalates all team member issues to the senior manager or director as appropriate.
• Provides mentorship, resolves issues, and ensures performance reviews.
• Maintains rapport with ancillary departments and works with Talent Acquisition for staffing needs.
• Ensures team members are oriented to the department at time of hire.
• Initiates and assumes responsibility for new tasks independently as appropriate.
• Keeps up with workload and seeks assistance when necessary.
• Develops and monitors facility schedule to ensure appropriate coverage.
• Performs other duties as assigned

Skills

Mature judgement

Microsoft Office

Communication skills

HIPAA knowledge

Multitasking

Customer service

Bilingual English/Spanish

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

EMR system

Billing software

Database familiarity

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

24 Hours (United States of America)

Address:

2000 FOWLER GROVE BLVD

City:

WINTER GARDEN

State:

Florida

Postal Code:

34787

Job Description:

• Manages the day-to-day operations of the team and department.
• Adheres to labor and budget guidelines, monitoring team time and attendance.
• Trains and evaluates team members, coordinating and setting up schedules training and education sessions.
• Monitors the department's work for accuracy and workflow.
• Escalates all team member issues to the senior manager or director, as appropriate.
• Checks in with team members regularly to provide mentorship, resolve issues, and ensure performance is reviewed according to policy.
• Maintains rapport with ancillary departments and works with Talent Acquisition for staffing needs.
• Ensures team members are oriented to the department at time of hire.
• Initiates and assumes responsibility for new tasks independently as appropriate and as delegated.
• Keeps up with assigned workload and seeks assistance when necessary.
• Develop and monitors facility schedule to ensure appropriate coverage.
• Performs other duties as assigned

Knowledge, Skills, and Abilities:

• Mature judgement in dealing with patients, physicians, and insurance representatives [Required]
• Intermediate knowledge of Microsoft programs and familiarity with database programs [Required]
• Ability to operate general office machines such as computer, fax machine, printer, and scanner [Required]
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion [Required]
• Ability to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques [Required]
• Ability to manage diverse personalities [Required]
• Ability to adapt in ever changing healthcare environment [Required]
• Ability to follow complex instructions and procedures, with a close attention to detail [Required]
• Adheres to government guidelines such as CMS, EMTALA, and HIPAA and AdventHealth corporate policies [Required]
• Exceptional customer service skills [Required]
• Advanced understanding of insurance knowledge and benefits [Required]
• Advanced understanding of hospital electronic medical report (EMR) system [Required]
• Basic medical terminology [Required]
• Must be able to read, write, and speak conversational English [Required]
• Understanding of HIPAA privacy rules and ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties [Required]
• Intermediate medical terminology [Preferred]
• Bilingual: English/Spanish [Preferred]

Education:

• High School Grad or Equiv [Required]
• Bachelor's [Preferred]

Field of Study:

• in business administration, finance, healthcare, or related field

Work Experience:

• 3+ Revenue Cycle Experience [Required]
• 2+ Supervisory Experience [Preferred]
• 2+ Customer Service Experience [Preferred]
• 2+ Direct Patient Access Experience [Preferred]

Additional Information:

• N/A

Licenses and Certifications:

• Certified Management Accountant (CMA) [Preferred] OR Certified Financial Planner (CFP) [Preferred]
• Certified Healthcare Access Associate (CHAA) [Preferred]
• Certified Healthcare Access Manager (CHAM) [Preferred]
• Certified Revenue Cycle Rep (CRCR) [Preferred]

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Physical Requirements: (Please click the link below to view work requirements)

Pay Range:

$66,170.74 - $123,073.07

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.