Mgr. Central Scheduling-NHC NAIP Visc Call

Umcelpaso; El Paso (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

University Medical Center of El Paso seeks an experienced Central Scheduling Manager to oversee clinic scheduling, insurance verification, and pre-visit processes in the NHC NAIP Visc Call department. You will coordinate cross‑functional workflows with clinical teams and payors to ensure efficient patient access.

Bachelor’s degree required; master’s preferred. Three years in management, with a background in managed care and process improvement, plus bilingual English/Spanish preferred.

Qualifications

• Bachelor’s degree in a related field required.
• Three years of management/supervisory experience required.
• Experience in managed care and pay issues is preferred.

Responsibilities

• Oversee centralized scheduling process for invasive and diagnostic services and pre-registration.
• Coordinate insurance verification, pre-authorization, and patient status.
• Develop and improve operating policies, procedures, and performance initiatives.

Skills

Oral and written communication

Analytical and data management

Organizational and time management

Leadership and training

Knowledge of community resources

Interdisciplinary teamwork with/phys

People skills across backgrounds

Adaptability to change

Negotiation and progress tracking

Bilingual English/Spanish (preferred)

Education

Bachelor degree in Accounting/Finance/Business Admin/Healthcare Admin or related

Master degree (preferred)

Job description

Mgr. Central Scheduling-NHC NAIP Visc Call

• Facility University Medical Center of El Paso
• Department NHC NAIP Visc Call
• Schedule - Shift - Hours Full Time - Rotating - Monday-Saturday

Job Summary

Responsible for the overall management of the Clinic Central Scheduling. Responsible for the Centralized Scheduling process to include, but is not limited to scheduling of invasive and diagnostic services, insurance verification and pre-authorization, patient pre-registration and pre-visit collections or financial arrangements. Provides oversight of insurance verification, initiation of authorization in coordination with the clinical provider team and verification of correct patient status. Assists in development of operations, policies, procedures, resource plans and coordinates department activities related to scheduling and insurance verification for patient accounts within Patient Financial Services and inter-departments, nursing, physicians and other providers. Collects and analyzes data and implements departmental or inter-departmental performance improvement activities to improve the organization’s efficiency.

Skills

• 1. Strong and effective oral and written communication skills.
• 2. Strong analytical and data management skills.
• 3. Strong organizational and time management skills.
• 4. Strong leadership and training skills.
• 5. Knowledgeable of community resources.
• 6. Develops effective working relationships with physicians and interdisciplinary team.
• 7. Works well with people of all social, economic, and cultural backgrounds.
• 8. Flexible, open-minded and adaptable to change.
• 9. Excellent interpersonal, communication and negotiation skills with ability to convey understanding progress of complex issues.
• 10. Bilingual English/Spanish preferred, culturally sensitive.

Work Experience

Threeyears of experience in Management/Supervisory is required. Strong background in managed care and pay issues, as well as process improvement activities and reporting.

Education and Training

Bachelor degree in Accounting, Finance, Business Administration, Healthcare Administration or related field is required. Master degree is preferred.