Scheduler- Lead

UT Health San Antonio; San Antonio (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

UT Health San Antonio is seeking a Scheduling Lead to coordinate front desk operations and scheduling staff across clinics. You will oversee scheduling/registration tasks prior to appointments and ensure accurate provider and patient data is captured.

The role requires knowledge of Epic, strong communication, and the ability to train staff while handling front desk support responsibilities.

Qualifications

• Demonstrates analytical thinking and ability to coordinate work under schedule constraints.
• Excellent verbal, written and interpersonal communication skills.
• Proficient with Microsoft Office and database programs.
• Ability to prioritize messages and manage multiple queues.

Responsibilities

• Leads and coordinates access center staff; monitors and reports on work queues in Epic for clinical enterprise.
• Calls and schedules referred, bumped and pending patients into clinics/specialties.
• Verifies registration and insurance information for established patients at each contact point; reviews coverage and referrals.
• Schedules appointments in the system; completes fields like visit reason, referral source, PCP, language, coverage, guarantor.
• Reviews copay amounts and outstanding balances with patients.
• Answers questions from access center staff.
• Performs other duties as assigned.

Skills

Analytical thinking

Communication

Prioritization

Microsoft Office

Interpersonal skills

Creativity

Education

High school diploma or GED

Tools

Epic

Job description

Job Description

Under minimal supervision, leads and coordinates Scheduling staff to ensure all elements of scheduling/registration has been completed prior to the date of the appointment. Responsible for being knowledgeable of multiple providers and special requests as a lead for one or more clinics. May be responsible for position orientation and training new staff while also having responsibility for front desk support.

Job Description

Under minimal supervision, leads and coordinates Scheduling staff to ensure all elements of scheduling/registration has been completed prior to the date of the appointment. Responsible for being knowledgeable of multiple providers and special requests as a lead for one or more clinics. May be responsible for position orientation and training new staff while also having responsibility for front desk support.

Responsibilities

• Leads and coordinates access center staff; works, monitors and reports on all work queues in Epic for clinical enterprise.
• Calls and schedules referred, bumped and pending patients into necessary clinics/specialties.
• Verifies all elements of registration and insurance information for established patients at each point of patient contact, updating when necessary; reviews patient's insurance coverage and requested services, notifies patient of required service authorization or referral, and explains the patient role in the referral process.
• Schedules appointments in computer system following procedures; completes all necessary fields including but not limited to: appointment notes (complete reason for visit), referral source, Primary Care provider, preferred language; assigns correct coverage and guarantor.
• Reviews copay amount (specific for scheduled service) and any outstanding balance with patient.
• Answers questions from access center staff.
• Performs all other duties as assigned.

Qualifications

• Demonstrates the ability to support the mission, vision and patient promise throughout all interactions the UT Health Way.
• Demonstrates analytical thinking - this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.
• Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way.
• Proficient computer skills using Microsoft Office and database programs.
• Excellent verbal, written and interpersonal communication skills.
• Ability to prioritize messages based on urgency.

Education

High school diploma or GED is required.

Expereince

Five (5) years of related experience is required. Clinical experience is preferred.

Required Skills

Five (5) years of related experience is required. Clinical experience is preferred.