MGM Rewards Representative - Beau Rivage

MGM Resorts; United States; On-site; USD 15,000 - 22,000; Full time

Benefits offered by this job

Uniforms provided

Wellness programs

Discounts on hotel, F&B, retail

Free meals in employee dining room

Health & compensation protection

Development and volunteerOpportunities

Job summary

Beau Rivage in Biloxi, MS seeks a full-time MGM Rewards Representative to welcome guests, enroll members, assist with accounts, and offer personalized recommendations within MGM Resorts' loyalty program. This role focuses on delivering memorable moments on the front lines of hospitality with a friendly, service-driven approach.

The starting rate is $13.50 per hour, with duties including greeting guests, processing transactions, and managing loyalty cards while upholding service standards and

Qualifications

• Guest-focused hospitality experience or proven customer service skills.
• Willingness to work varied shifts, including weekends and holidays.
• Detail-oriented and organized with strong problem-solving abilities.
• Able to engage guests, offer recommendations, and complete transactions.

Responsibilities

• Evaluate members' status and issue complimentary amenities.
• Greet guests with a smile, hear their stories, and offer recommendations; complete transactions and issue loyalty program cards.
• Provide high-quality service using problem-solving, attention to detail, and guest resolution.

Skills

Customer service

Problem solving

Attention to detail

Teamwork

Multi-tasking

Job description

Biloxi, Mississippi

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a full-time MGM Rewards Representative at Beau Rivage, you will be the friendly face that welcomes guests into the world of MGM Rewards. Whether enrolling new members, assisting with account details, or offering personalized recommendations, you'll help create the kind of moments guests will never forget. This is your chance to shine on the front lines of hospitality-delivering service with a smile while showcasing all the perks that come with being part of our world-class loyalty program.

THE STARTING RATE:

$13.50 an hour

THE DAY-TO-DAY:

• Evaluate members' status and issue complimentary amenities based on established company guidelines
• Greet each guest with a smile and hear their stories as you offer recommendations, complete transactions, and issue loyalty program cards
• Provide a high level of service when engaging with guests, using problem-solving, attention to detail, and guest resolution

THE IDEAL CANDIDATE:

• Demonstrates flexibility to work varied shift, to include weekends and holidays
• Looks forward to working with a team to provide positive experiences
• Describes themselves as detail-oriented and organized
• Enjoys helping others and likes to make a good impression
• Can handle multiple tasks at one time

THE PERKS & BENEFITS:

• Three complimentary uniforms provided and laundered as a free service in our Uniform Control Department
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Health & compensation protection benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community