MGM Rewards Representative - MGM Grand

MGM Resorts; Paradise (NV); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Wellness incentives

Hotel discounts

Free meals

Free parking

Health protection

Professional development

Job summary

Las Vegas, NV – MGM Resorts International is hiring for roles in Guest Services related to the MGM Rewards program. You will assist guests with enrollment, point redemptions, and rewards, while navigating multiple hotel systems to ensure accurate folios and comps.

Ideal candidates are 21+, possess a high school diploma or equivalent, and enjoy fast-paced, guest-focused work. Perks include meals, parking, health benefits, and opportunities for professional development.

Qualifications

• Must be at least 21 years old.
• High School Diploma or GED required.

Responsibilities

• Assist guests with MGM Rewards enrollment, point applications and redemptions.
• Track receipts for non-gaming spend, issue comps and rewards.
• Navigate Patron Management, Opera and other systems as needed.
• Support VIP services with reservations and promotional events.
• Help guests use the MGM Rewards mobile app and participate in promos.

Education

High School Diploma or GED

Tools

Opera

MCP

Patron Management

Veridoc

myVegas

GMP

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The STARTING RATE: $17.00

THE JOB:

THE DAY-TO-DAY:

• Assist guests with questions and requests related to the MGM Rewards program, including enrollment, application of MGM Rewards points to guests hotel folio, point or offer redemption, MyVegas, Direct Marketing Offers, Special Events, and program updates
• Track and adjust receipts for non-gaming spend, redeem PO Offers and myVEGAS rewards, issue comps and FREEPLAY, and research, redeem or adjust Tier Credits
• Navigate multiple computer systems, including Patron Management, myVegas(where applicable), MCP, Opera,Veridoc, GMP
• Provide interdepartmental support by assisting VIP Services with correcting hotel reservations, assisting hosts by issuing discretionary and MGM Rewards Point Comps, and coordinating promotional slot tournaments and event ticket distribution
• Assist guests in navigating the mobile app
• Run companywide promotional events including, Holiday Gift Shoppe, Cruise Giveaway, Stay and Gift promo
• Understand and consistently promote GameSense problem gambling program

THE IDEAL CANDIDATE:

• Must be a minimum of 21 years of age
• High School Diploma, or GED

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community