Lead Pool Guest Attendant - Beau Rivage

MGM Resorts International; Folsom (CA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Wellness incentive programs

Employee discounts on hotel, food, and

Free meals in employee dining room

Professional development opportunities

Job summary

MGM Resorts International in Biloxi, Mississippi, is seeking a Lead Pool Guest Attendant to create WOW memories for guests with a welcoming smile and attentive service.

You will supervise pool staff, enforce safety standards, greet guests, assist with seating and towels, and manage daily pool setup and teardown to maintain an exceptional pool environment.

Qualifications

• Must be 18 years or older.

Responsibilities

• Oversee the pool staff to meet safety standards, service, cleanliness and ambiance.
• Ensure staff watch water/deck areas and respond to emergencies per safety policies.
• Assist guests with poolside needs including seating, towels, hours of operation, ADA requirements, amenities and directions.
• Direct guests to key locations in the property including emergency exits and procedures.
• Respond to guest needs promptly and resolve potential issues.
• Supervise daily pool setup and breakdown, cleaning, linen distribution and environment upkeep.

Job description

Biloxi, Mississippi

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Lead Pool Guest Attendant, you will set the stage for an excellent guest experience with your welcoming smile and service. You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us.

THE STARTING RATE: $16.50 per hour

THE DAY-TO-DAY:

• Oversee the pool staff to meet safety standards, service delivery, cleanliness and ambiance; work with supporting departments to meet operational needs.
• Ensure the staff is providing safety by watching over water and deck areas and responding to emergency situations; adhere to company policies and legal requirements regarding safety, health, and welfare of guests, employees, and the property.
• Ensure the staff is proactively greeting and interacting with guests while adhering to company service standards; assist all guests with pool side needs to include seating, towels, hours of operations, ADA requirements, amenities, directions and other needs.
• Ability to direct guests to key locations in the property including emergency exits and procedures.
• Respond and resolve guest needs in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties.
• Supervise the completion of daily pool set-up and breakdown needs, cleaning, linen distribution and maintaining attentiveness to the environment to enhance guest experience.

THE IDEAL CANDIDATE:

• Must be 18 years or older.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community