MGH Unit Coordinator | Neuroscience

Massachusetts General Hospital; Boston (MA); On-site; USD 2,559,580 - 3,661,660; Full time

Benefits offered by this job

Weekly pay

Medical, Dental and Vision insurance

Tuition Reimbursement

Shift differential

Generous paid time off

MBTA transit discount

Childcare resources

Hospital retirement plan

Employee perks

Fitness Center membership

Job summary

Massachusetts General Hospital in Boston is seeking a Unit Coordinator to provide administrative support for unit-based and hospital-wide clinicians and staff. The role requires coordinating patient flow, admissions, discharges, and transfers, while maintaining patient confidentiality and exceptional customer service.

The position is onsite at 55 Fruit Street, with a rotating day and evening schedule, 40 hours per week, and benefits including health insurance and retirement plans.

Qualifications

• High School Diploma or equivalent; associate degree preferred.
• 2–3 years of administrative support experience required.
• Proficiency with MS Office and standard office equipment.
• Ability to manage time and coordinate with nursing and staff.

Responsibilities

• Perform clerical duties to support the unit and hospital operations.
• Greet patients and staff professionally and communicate clearly.
• Prioritize and organize information at the central nursing station.
• Schedule consultations, tests, and patient transport.
• Enter admissions, discharges, and transfers in the EMR accurately.
• Coordinate with ancillary service departments and arrange repairs.
• Assist manager with payroll duties or staff scheduling as needed.

Skills

Office procedures

MS Office

Proofreading

Phone system

Time management

Verbal communication

Written communication

Interpersonal skills

Medical terminology

Education

High School Diploma or Equivalent

Associate's Degree Related Field of Study preferred

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries.

Job Summary

• Schedule: Days (7am-3pm, 7am-7pm) and Evenings (3pm-11:30pm)
• (2) 12-hour shifts & (2) 8-hour shifts per week.
• Rotating weekend shifts.
• Holiday rotating schedule.

Lunder 7 is seeking a medical professional to works as a Unit Coordinator, with day and evenings shift availability, on weekdays and weekends.

Lunder 7 is a 32-bed unit that regularly admits patients with strokes, head and spinal trauma, as well as general neuro-medical and neurosurgical patients. The nursing staff is highly regarded by physicians and other interdisciplinary colleagues for their clinical expertise in caring for patients at every point on the adult healthcare continuum by providing holistic, complex, and compassionate care.

Ideal applicant must be able to provide full-time coverage on both Day and Evenings shift to be considered for an interview.

What do we have to Offer?

• Weekly pay
• Medical, Dental and Vision insurance.
• Tuition Reimbursement.
• Shift differential for evening, nights, and weekends.
• Generous paid time off.
• Subsidized MBTA pass (50% discount).
• Resources for childcare and emergency backup care.
• Hospital paid retirement plan and tax-sheltered annuity plan.
• Employee \"Perks\" - enjoy discounts on tickets and passes for everything from ski resorts to museums to sporting events
• Membership to MGB Fitness Center

Summary

Provides administrative support to unit-based and hospital-wide clinicians and staff, functioning as the liaison between the patient, visitors and the clinicians. Expected to effectively organize priorities, complete tasks on time and to manage confidential patient information. Responsible for partnering with nursing to coordinate the day-to-day patient flow including communication to key players regarding patient admissions, discharges and transfers. Also expected to provide outstanding services for every customer interaction. Actual job duties may vary by department.

Does this position require Patient Care? No

Essential Functions

• Performs clerical and other duties to assist in the general administration of the floor or unit.
• Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner.
• Receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit.
• Schedules consultations, tests, procedures, and patient transport to other departments.
• Enters into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient throughput.
• Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.
• May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries. Duties may vary by department.

Qualifications

Education

High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree? No

Experience

administrative support experience 2-3 years required

Knowledge, Skills and Abilities

• Proficiency with office procedures and equipment i.e. filing, copying, scanning, printing and faxing.
• Proficiency in MS Office.
• Ability to proofread and edit written documents.
• Ability to use phone system.
• Managing one's own time and the time of others.
• Strong verbal & written communication skills.
• Strong interpersonal, written and oral skills.
• Ability to use standard office equipment.
• Familiarity with medical terminology.

Remote Type

Onsite

Work Location

55 Fruit Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Rotating (United States of America)

Pay Range

$18.58 - $26.58/Hourly

Grade

3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

At Mass General Brigham, our competency framework defines what effective leadership \"looks like\" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.