Unit Coordinator | CPC | MGH

Massachusetts General Hospital; Massachusetts; On-site; USD 42,000 - 60,000; Full time

Job summary

The General Hospital Corporation in Boston is seeking an on-site Unit Coordinator for the Center for Perioperative Care. The role supports the ambulatory nursing unit with administrative tasks, patient flow coordination, and liaison work among patients, families, visitors and clinicians.

Hours are Monday–Friday, 12:00 PM–8:30 PM, with no nights or weekends. Responsibilities include prioritizing tasks, managing confidential information, coordinating admissions, discharges and transfers, and

Qualifications

• High School Diploma or equivalent required.
• Associate degree preferred.
• Proficiency with MS Office and office equipment.
• Ability to handle confidential patient information.
• Experience in administrative support (1-2 years) preferred.

Responsibilities

• Provide administrative support to unit-based and hospital-wide clinicians and staff.
• Organize priorities, manage tasks, and protect confidential patient information.
• Coordinate patient flow with nursing, including admissions, discharges and transfers.
• Greet patients and visitors professionally and support on-site operations.
• Schedule consultations, tests, and patient transport; document admissions and transfers in EMR.
• Assist with payroll duties or staff scheduling as needed.

Skills

MS Office

Office procedures

Medical terminology

Verbal & written communication

Time management

Confidential information handling

Education

High School Diploma or equivalent

Associate degree

Tools

MS Office

Job description

Site: The General Hospital Corporation

Job Summary

The Opportunity: Unit Coordinator | Center for Perioperative Care

Schedule

Monday - Friday 12:00 P - 8:30P

No Nights / No Weekends

The Center for Perioperative Care (CPC) is a dynamic ambulatory nursing unit that serves as a critical part of the surgical patient journey at Massachusetts General Hospital. Located within Perioperative Services, the CPC provides comprehensive preoperative assessment, preparation, education, and care coordination for patients undergoing a wide range of surgical and procedural interventions. The unit cares for adult and pediatric patients, ensuring they are clinically prepared and supported prior to surgery.

Essential Functions (Key Roles & Responsibilities)

• Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors and the clinicians.
• Expected to effectively organize priorities, complete tasks on time and to manage confidential patient information.
• Responsible for partnering with nursing to coordinate the day-to-day patient flow including communication to key players regarding patient admissions, discharges and transfers.
• Also expected to provide outstanding services for every customer interaction.
• Actual job duties may vary by department.
• Performs clerical and other duties to assist in the general administration of the floor or unit.
• Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner.
• Receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit.
• Schedules consultations, tests, procedures, and patient transport to other departments.
• Enters into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient throughout the unit.
• Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.
• May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries. Duties may vary by department
• Performs other duties as assigned Complies with all policies and standards

Qualifications

• High School Diploma or Equivalent Required
• Associate degree Preferred

Licenses/Certifications

• Unit Coordinator Certification - National Association of Health Unit Coordinators, Inc. Preferred

Work Experience

• administrative support experience 1-2 years required

Knowledge, Skills And Abilities

• Proficiency with office procedures and equipment i.e. filing, copying, scanning, printing and faxing.
• Proficiency in MS Office.
• Ability to proofread and edit written documents.
• Ability to use phone system.
• Managing one's own time and the time of others.
• Strong verbal & written communication skills.
• Strong interpersonal, written and oral skills.
• Ability to use standard office equipment.
• Familiarity with medical terminology.

Remote Type

Onsite

Work Location

15 Parkman Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Rotating (United States of America)

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.