Center Operations Program Manager I or II

Mass General Brigham Incorporated; Boston, Northern (MA, KY); Hybrid; USD 64,000 - 93,000; Full time

Job summary

Mass General Brigham in Boston seeks a Program Manager to oversee complex center-wide programs and projects, align with strategic goals, and coordinate with clinical and research teams.

You will develop schedules and budgets, monitor progress, report to leadership, and mitigate risks, while guiding administrative staff and ensuring compliant operations. Hybrid work arrangement in a healthcare setting is available.

Qualifications

• Bachelor's degree in a related field is required.
• 2-5 years of experience in program/project management.
• Spanish language fluency encouraged.
• Strong leadership and interpersonal skills.

Responsibilities

• Lead program and project management across multiple sites and stakeholders.
• Develop and monitor program budgets, timelines and deliverables.
• Identify risks and escalate issues with mitigation strategies.
• Coordinate communication between center leadership, investigators, clinicians and partners.

Skills

Leadership

Project management

Communication

Education

Bachelor's Degree in Related Field

Tools

Airtable

REDCap

Smartsheets

Zoom

Microsoft Teams

Job description

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for managing all aspects of a program and corresponding projects. Implements initiatives that support alignment with organizational goals and strategic planning. Leads the communication and collaboration with stakeholders. Develops the program schedule, budget, and various program and project plan details. Analyzes data, prepares reports, and provides regular updates to program leadership. Identifies and escalates issues and risks and recommends solutions. Leads and provides guidance and support to other administrative team members. Does this position require Patient Care?No Essential Functions

• Leads program and project teams and coordinates and delegates cross-project initiatives.
• Conducts research, manages and analyzes data in systems, and develops reports and presentations to support programs.
• Identify potential risks, issues, and challenges associated with programs and develop mitigation strategies to minimize impact.
• Monitor program progress and proactively address deviations from plans, timelines, or budgets.
• Manages the program budget, ensuring responsible allocation of resources and adherence to financial guidelines.

Qualifications

Education Bachelor's Degree Related Field of Study required

Can this role accept experience in lieu of a degree? Yes

Licenses and Credentials Experience Program Management Experience 2-3 years required

Knowledge, Skills and Abilities

• Strong leadership and project management skills, with the ability to effectively coordinate and delegate tasks, manage timelines, and drive results.
• Excellent interpersonal and communication skills, with the ability to engage and collaborate with medical professionals, faculty, and staff at all levels.

Candidate requirements

Candidates with prior research or education-related program/project management experience are required.

Candidates with strong interpersonal skills and marketing/written and verbal communication skills are required.

Encouraged to Apply: Candidates with prior experience with serious illness, supporting older adults and other vulnerable and minoritized populations, family caregivers and diverse groups are encouraged to apply.

Candidates with Spanish language fluency (written and/or spoken) are encouraged to apply.

Key Responsibilities

Center Operations Build and maintain program management systems for task tracking, documentation, and communication, with guidance from Center Manager and Center Director. Develop streamlined processes for ongoing Center operation and strategic initiatives. Track implementation facilitators, barriers, and lessons learned to support continuous improvement and high-quality execution. Program/Project(s) Oversight & Implementation Drive overall program/projects management, including timelines, budgets, milestones, and deliverables, data capture, monitoring, tracking and reporting with a strong commitment to excellence and accountability. Coordinate site engagement across multiple health systems and clinical practices, proactively anticipating needs and removing barriers. Lead team and stakeholder coordination. Facilitate clear, timely communication across multidisciplinary teams, including center/program leadership, collaborating investigators, physician, and clinicians, program champions, community partners, and stakeholders. Support community outreach program and events, professional development events, program team meetings, and stakeholder engagement activities with careful preparation and follow-through. Partner closely with Center Directors and Senior Administrative Managers to ensure high-quality, on-time deliverables for clinical sites and funders.

Preferred Qualifications

Hold a Master’s Degree in Health-related field such as Public Health, Healthcare Administration Health Communication, Health Services Research, or a related field.

Bring 2-5 years of relevant experience managing medium-scale projects.

Demonstrate the ability to manage multiple projects, balance competing priorities, and consistently go above and beyond to deliver excellent results.

Communicate with exceptional organization, clarity, professionalism, and interpersonal skill.

Candidates with Spanish language fluency (written and/or spoken) are strongly encouraged to apply.

Preferred Experience: Apply experience with healthcare studies, education initiatives, and research or evaluation methods. Engage multiple stakeholder advisory and/or interest groups with professionalism, responsiveness, and follow-through. Use communication and marketing tools such as Canva, Adobe InDesign, Constant Contact, and Microsoft Exchange Distribution Lists. Use project and/or research management tools, including Airtable, REDCap, Smartsheets, Zoom, and Microsoft Teams. Use (or be willing to learn) website design tools such as WordPress Engine, Wix, or equivalent.

Remote Type Hybrid Work Location 125 Nashua Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America)

Pay Range $63,648.00 - $92,570.40/Annual Grade 6

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.

E… The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.