MFCS Production Stability Lead & Incident Champion

SkillNet Solutions Inc; Iowa (LA); On-site; USD 180,000 - 230,000; Full time

Job summary

SkillNet Solutions Inc. in the Bay Area, CA is seeking an MFCS Production Support Lead to own stability, performance, and continuous improvement of the MFCS production environment.

You will lead a team of support analysts and serve as the primary escalation point for MFCS-related production issues across finance and merchandising operations. The role requires 7+ years in production or application support with Oracle Retail MFCS experience, strong MFCS architecture knowledge, and ITIL-based

Qualifications

• Bachelor’s degree or equivalent work experience.
• 7+ years of experience in production support or application support roles with significant Oracle Retail MFCS experience.
• Strong MFCS architecture knowledge including stock ledger processing, retail/cost accounting, batch scheduling, and financial interfaces.
• Familiarity with Oracle Retail MOM Suite (RMS, RPM, ReIM, RDW, SIM) and MFCS integration with these modules.
• Experience leading or mentoring a support team and owning incident, problem, and change management processes.
• Solid SQL skills and ability to troubleshoot database and batch-related issues.
• Experience with ITIL-based incident, problem, and change management practices.
• Strong communication skills to manage stakeholders during high-pressure incidents, especially around financial close windows.
• Ability to work flexible hours and participate in on-call rotations including nights, weekends, and holidays.

Responsibilities

• Lead day-to-day production support operations for MFCS, ensuring high availability and data integrity across systems.
• Own incident management from triage through root cause analysis and resolution, meeting SLAs for critical issues.
• Mentor a team of production support analysts and coordinate 24/7 coverage.
• Liaise with Oracle Support and coordinate patches and escalations.
• Drive problem management to identify recurring issues and implement permanent fixes.
• Coordinate patch management, version upgrades, and configuration changes across MFCS and integrated components.
• Monitor nightly batch cycles and data interfaces between MFCS and upstream/downstream systems.
• Work with finance, merchandising, infrastructure, and DBA teams to resolve discrepancies and performance bottlenecks.
• Maintain monitoring, alerting, and reporting to preempt batch failures during period-end close.
• Document runbooks and knowledge base articles to improve efficiency and MTTR.
• Manage change control for production changes with testing and approvals.
• Support period-end and year-end close activities within MFCS.
• Communicate status updates and post-mortems to stakeholders.

Skills

Strong communication skills

SQL

Leadership / mentoring

On-call / incident management

Education

Bachelor’s degree in Computer Science, Information Systems, Finance, or related field

Tools

Oracle MFCS

MFCS Architecture

Oracle Retail MOM Suite (RMS, RPM, ReIM, RDW, SIM)

IDCS / RDS services

Job description

SkillNet Solutions Inc. in the Bay Area, CA is seeking an MFCS Production Support Lead to own stability, performance, and continuous improvement of the MFCS production environment.

You will lead a team of support analysts and serve as the primary escalation point for MFCS-related production issues across finance and merchandising operations. The role requires 7+ years in production or application support with Oracle Retail MFCS experience, strong MFCS architecture knowledge, and ITIL-based