MFCS Production Support Lead — Flexible Hours & Impact

SkillNet Inc; Fremont, Northern (CA, KY); Hybrid; USD 140,000 - 190,000; Full time

Job summary

SkillNet Inc is seeking a MFCS Production Support Lead to own stability, performance, and continuous improvement of MFCS production environments. You will lead a team of support analysts and serve as the primary escalation point for MFCS production issues across finance and merchandising operations.

The role requires extensive MFCS/domain knowledge, strong incident/problem management skills, and the ability to coordinate with Oracle Support for outages and patches.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Finance, or related field, or equivalent work experience.
• 7+ years in production or application support with MFCS experience.
• Strong MFCS knowledge: stock ledger, retail accounting, batch scheduling, interfaces.
• Familiar with Oracle Retail MOM Suite and MFCS integration; IDCS/RDS experience.
• Experience leading/mentoring a support team and ownership of incident/problem processes.
• Solid SQL skills and ability to troubleshoot DB/batch issues.
• ITIL-based incident, problem, and change management experience.
• Strong communication to manage stakeholders during high-pressure periods.
• Willingness to work on-call including nights, weekends, and holidays.

Responsibilities

• Lead day-to-day MFCS production support for high availability and data integrity across systems.
• Own incident management from triage to RCA while meeting SLAs for critical/high-priority issues.
• Mentor a team of production support analysts and coordinate on-call rotations for 24/7 coverage.
• Liaise with Oracle Support for SRs, patches, and critical outages.
• Drive problem management to implement permanent fixes and reduce repeats.
• Coordinate patching, upgrades, and configuration changes across MFCS components.
• Monitor nightly batch cycles, interfaces, and data integrations with upstream/downstream systems.
• Collaborate with finance, merchandising, infra, and DBA teams to resolve discrepancies.
• Improve monitoring, alerting, and reporting to pre-empt batch failures before period-end close.
• Document runbooks and knowledge base to reduce mean time to resolution.
• Manage change control processes and deployment testing for production changes.
• Support period-end and year-end close activities for MFCS.

Skills

Leadership & mentoring

Stakeholder communication

Incident & problem management

Team coordination

Process improvement

Education

Bachelor's degree in Computer Science, Information Systems, Finance, or related field

Tools

SQL

IDCS

RDS services

Job description

SkillNet Inc is seeking a MFCS Production Support Lead to own stability, performance, and continuous improvement of MFCS production environments. You will lead a team of support analysts and serve as the primary escalation point for MFCS production issues across finance and merchandising operations.

The role requires extensive MFCS/domain knowledge, strong incident/problem management skills, and the ability to coordinate with Oracle Support for outages and patches.