Oracle Retail MFCS Onsite Lead & IT Liaison

Info Way Solutions; Plano (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Info Way Solutions in Plano, Texas, seeks an experienced onsite application support liaison for MFCS and Oracle Retail integrations. You will partner with business stakeholders, IT teams, and offshore AMS to ensure incidents, enhancements, and service requests are handled swiftly and in line with SLAs.

The role focuses on translating business needs into actionable tasks, driving incident, change, and RCA processes, coordinating releases, and monitoring KPIs to keep MFCS workflows highly

Qualifications

• Must have strong communication and stakeholder management skills.
• Experience handling incidents and service requests in retail systems.
• Ability to translate business needs into actionable tasks for offshore teams.

Responsibilities

• Act as the onsite liaison between business stakeholders, IT teams, offshore AMS teams, and MFCS (Sales Audit) support for incidents, enhancements, and service requests.
• Lead application support and service delivery for Oracle Retail MFCS modules, ensuring adherence to SLAs, incident resolution timelines, and overall system availability.
• Facilitate business requirement gathering and solution discussions, translating functional needs into actionable tasks for offshore support and development teams.
• Drive incident, problem, and change management processes, including root cause analysis (RCA), risk assessment, and implementation of preventive measures.
• Coordinate release planning, testing, and production deployments, ensuring minimal business disruption and compliance with change management standards.
• Monitor application performance and operational KPIs, proactively identifying system issues, process improvements, and optimization opportunities across MFCS integrations and workflows.

Skills

Stakeholder management

Communication

Incident management

Root cause analysis

KPI monitoring

Tools

Oracle Retail MFCS

Change Management Tools

Job description

Info Way Solutions in Plano, Texas, seeks an experienced onsite application support liaison for MFCS and Oracle Retail integrations. You will partner with business stakeholders, IT teams, and offshore AMS to ensure incidents, enhancements, and service requests are handled swiftly and in line with SLAs.

The role focuses on translating business needs into actionable tasks, driving incident, change, and RCA processes, coordinating releases, and monitoring KPIs to keep MFCS workflows highly