Metrology Service Manager: Lead Calibration & Field Team

Concept Careers; Minneapolis (MN); On-site; USD 90,000 - 120,000; Full time

Job summary

Concept Careers is seeking a Service Manager – Metrology. Our multi-state capital goods sales and service (distribution) business needs a Service Manager – Metrology immediately.

Performs a variety of complex support activities within the Metrology Service Department. Provides oversight and management-level support to calibration technicians, metrology specialists, and field service personnel. Reports reliability, quality, and compliance concerns to the appropriate groups within the company.

Qualifications

• Leadership experience in calibration or metrology environments.
• Ability to manage multiple priorities and deadlines.
• Strong interpersonal and relationship-building skills.
• Knowledge of laboratory, operations and service teamwork.

Responsibilities

• Manages a team of Calibration Technicians, Metrology Technicians, and Field Service personnel within the assigned territory.
• Ensures effective utilization of field personnel through coordination with the Service Dispatch team.
• Hires, manages, and trains employees through orientation, onboarding, scheduled field visits, in-house training classes, and development of training materials.
• Owns all performance management, development, and coaching for team members.
• Recommends and executes hiring, compensation, and other employment decisions in conjunction with Human Resources.
• Establishes daily service priorities for metrology and calibration service teams within the assigned territory.
• Leads the service team to achieve excellent customer satisfaction and service delivery performance.
• Coordinates with laboratory, operations, and service teams to ensure technicians have the tools, equipment, standards, and resources required to perform calibrations and metrology services.
• Reviews and approves expense reports of direct reports.
• Establishes close working relationships with Territory Sales Managers, Regional Service Managers, Laboratory Managers, and other key departmental staff to ensure customer expectations and company service goals are met.
• Maintains close working relationships with manufacturers, accreditation bodies, and third-party partners to ensure compliance and customer satisfaction.

Skills

Detail orientation

Organizational skills

Multitasking

Urgency to results

Confidentiality

Communication skills

Self-directed

Education

High School Diploma or GED

Bachelor’s degree (optional)

Tools

Microsoft Office

Salesforce (Field Service)

Job description

Concept Careers is seeking a Service Manager – Metrology. Our multi-state capital goods sales and service (distribution) business needs a Service Manager – Metrology immediately.

Performs a variety of complex support activities within the Metrology Service Department. Provides oversight and management-level support to calibration technicians, metrology specialists, and field service personnel. Reports reliability, quality, and compliance concerns to the appropriate groups within the company.