Metrology Service Manager: Lead Calibration & Field Teams

Metrology Center; Cleveland (OH); Hybride; USD 90 000 - 130 000; Plein temps

Résumé du poste

Metrology Center in Cleveland, OH seeks a Service Manager – Metrology to lead calibration technicians, metrology specialists, and field service staff across multiple states. You will close escalated issues, maintain certifications, and supervise training programs.

You will manage staffing, coordinate with dispatch, and ensure compliance with accreditation requirements while driving customer satisfaction and service delivery excellence. Travel 10–15% is expected.

Qualifications

• High School Diploma or GED with supervisory experience.
• Bachelor’s degree preferred for leadership roles.
• 10+ years of leadership experience in field service or calibration contexts.

Responsabilités

• Manages a team of Calibration Technicians, Metrology Technicians, and Field Service personnel within the assigned territory.
• Hires, manages, and trains employees through orientation and coaching.
• Owns performance management, development, and coaching for team members.
• Coordinates with Territory Sales Managers and Laboratory Managers to meet customer expectations.

Connaissances

Detail orientation

Organizational skills

Multitask management

Urgency to achieve results

Confidentiality

Communication skills

Self-directed

Problem solving

Formation

High School Diploma or GED

Bachelor's degree (preferred)

Leadership experience (10+ years)

Outils

Microsoft Office

Salesforce (Field Service)

Description du poste

Metrology Center in Cleveland, OH seeks a Service Manager – Metrology to lead calibration technicians, metrology specialists, and field service staff across multiple states. You will close escalated issues, maintain certifications, and supervise training programs.

You will manage staffing, coordinate with dispatch, and ensure compliance with accreditation requirements while driving customer satisfaction and service delivery excellence. Travel 10–15% is expected.