Meters Specialist

conserviceinternal; Utah; Hybrid; USD 26,000 - 29,000; Full time

Job summary

Conservice seeks a Meter Specialist in the Meters department. This hybrid role in Utah supports Billing & Account Management as a frontline contact for submetering questions, invoices, scheduling, and basic product troubleshooting.

You will handle Zendesk tickets, explain causes to clients, answer invoicing/WO questions in NetSuite, and create self-help docs for properties to resolve issues efficiently.

Qualifications

• Client-facing role experience.
• Exposure to CRM technology solutions.

Responsibilities

• Accept Zendesk tickets in FIFO order.
• Offer cause and effect explanations to clients for concerns.
• Answer invoicing questions or WO status questions from NetSuite.
• Provide self-help documentation for properties to troubleshoot issues.
• Troubleshoot high/low consumption issues.
• Troubleshoot DC/Repeater issues.
• Provide DIY install support and documentation.
• Provide feedback on knowledge documents to improve clarity.
• Follow up with other teams to ensure resolutions.

Skills

Prioritization

Issue resolution

Independent analysis

Career progression

Education

Client facing role

CRM exposure

Job description

Meter Specialist

Department: Meters

Location: Hybrid (In office Tuesday, Wednesday, and Thursday)

Wage: $19.40

Overview

Meter Specialists act as the frontline support function of the Billing & Account Management teamsas well as client corporate or regional contacts. Meter Specialists work to resolve low-level concerns as they relate to submetering and the Meters department. These issues include, but are not limited to, questions surrounding Invoice , WO, Scheduling and Estimate questions, along with some basic product troubleshooting steps.

Responsibilities

• Accept ZenDesk tickets in a First-in-First-out method (FIFO)
• Offer cause and effect explanations to clients for concerns that they have
• Answer any Invoicing questions or WO status questions from NetSuite
• Provide Self-help documentation for Properties to troubleshoot their own issues
• Troubleshoot high/low consumption issues
• Troubleshoot DC/Repeater issues
• Provide DIY install support and documentation
• Provide feedback on knowledge documents to improve clarity and speed resolution
• Provide feedback on repeating trends that could be automated or escalated to product and technology teams
• Following up with Conservice team members to ensure that solutions are found
• Organizing workload by filtering previously accepted tickets based on priority
• Organize and track information to effectively prioritize work
• Resolve or delegate client issues to relevant teams within 4 hours
• Follow-up with other teams to ensure that solutions are being found
• Other duties as assigned by leadership

Qualifications

• Ability to prioritize important and urgent work to meet deadlines
• Able to solve a range of repeating issues
• Able to independently analyze and reason to make unaided decisionsDesire to develop technical and or Account skills for progression
• Talent to stay positive and productive under pressure

Education & Experience

• Client facing role
• Exposure to CRM technology solutions