Hybrid Meter Support & Troubleshooting Specialist

conserviceinternal; Utah; Hybrid; USD 26,000 - 29,000; Full time

Job summary

Conservice seeks a Meter Specialist in the Meters department. This hybrid role in Utah supports Billing & Account Management as a frontline contact for submetering questions, invoices, scheduling, and basic product troubleshooting.

You will handle Zendesk tickets, explain causes to clients, answer invoicing/WO questions in NetSuite, and create self-help docs for properties to resolve issues efficiently.

Qualifications

• Client-facing role experience.
• Exposure to CRM technology solutions.

Responsibilities

• Accept Zendesk tickets in FIFO order.
• Offer cause and effect explanations to clients for concerns.
• Answer invoicing questions or WO status questions from NetSuite.
• Provide self-help documentation for properties to troubleshoot issues.
• Troubleshoot high/low consumption issues.
• Troubleshoot DC/Repeater issues.
• Provide DIY install support and documentation.
• Provide feedback on knowledge documents to improve clarity.
• Follow up with other teams to ensure resolutions.

Skills

Prioritization

Issue resolution

Independent analysis

Career progression

Education

Client facing role

CRM exposure

Job description

Conservice seeks a Meter Specialist in the Meters department. This hybrid role in Utah supports Billing & Account Management as a frontline contact for submetering questions, invoices, scheduling, and basic product troubleshooting.

You will handle Zendesk tickets, explain causes to clients, answer invoicing/WO questions in NetSuite, and create self-help docs for properties to resolve issues efficiently.