Meter Readings & Customer Support Specialist

Ultipro; San Antonio (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Quarterly bonuses

Paid holidays

401(k) match

Pre-paid legal coverage

FSA/HSA

Job summary

DOCUmation in San Antonio, TX is seeking a Meters Specialist in the Allocated Admin department. The role involves contacting customers by phone and email to obtain meter readings and inputting them into E-Automate.

The ideal candidate has 2–3 years in customer service, strong communication skills, and proficiency with Outlook and Excel. A High School diploma or GED is required, and experience with E-Automate is a plus.

Qualifications

• 2–3 years in Customer Service
• Phone and Email Etiquette
• Knowledge of Equipment and Customers
• Ability to Work with Minimal Supervision
• Clean/Professional Appearance
• Proficiency with Outlook, Excel and other Microsoft applications
• Experience with E-Automate is helpful

Responsibilities

• Keying meter readings into E-Automate
• Verifying if devices are reporting in collection software
• Work with other departments in maintaining and assessing equipment information

Skills

Customer service

Phone etiquette

Email etiquette

Outlook

Excel

E-Automate

MS Office

Equipment knowledge

Education

High School Diploma or GED

Tools

E-Automate

Outlook

Excel

Job description

DOCUmation in San Antonio, TX is seeking a Meters Specialist in the Allocated Admin department. The role involves contacting customers by phone and email to obtain meter readings and inputting them into E-Automate.

The ideal candidate has 2–3 years in customer service, strong communication skills, and proficiency with Outlook and Excel. A High School diploma or GED is required, and experience with E-Automate is a plus.