Meter Readings & Customer Care Specialist

DOCUmation; San Antonio (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Generous PTO

Tuition reimbursement

401(k) match

Paid holidays

Volunteer time off

Pre-paid legal

Job summary

DOCUmation in San Antonio, TX is seeking a Meters Specialist to perform outbound calls and emails to collect meter readings and maintain equipment data in our systems. The role reports to the Allocated Admin team and requires professional communication and accurate data entry.

Ideal candidates have 2–3 years in customer service, proficient with Outlook and Excel, and a basic knowledge of E-Automate. This is a full-time, non-exempt hourly position with benefits and a PTO policy.

Qualifications

• Minimum 2–3 years in customer service.
• Phone and email etiquette is essential.
• Excellent customer service skills required.

Responsibilities

• Key meter readings into E-Automate.
• Verify devices reporting in collection software.
• Collaborate with other departments to maintain equipment information.

Skills

Customer Service

Phone Etiquette

Email Etiquette

Microsoft Excel

E-Automate

Minimal Supervision

Professional Appearance

Education

High School Diploma or GED

Tools

Outlook

Excel

E-Automate

Job description

DOCUmation in San Antonio, TX is seeking a Meters Specialist to perform outbound calls and emails to collect meter readings and maintain equipment data in our systems. The role reports to the Allocated Admin team and requires professional communication and accurate data entry.

Ideal candidates have 2–3 years in customer service, proficient with Outlook and Excel, and a basic knowledge of E-Automate. This is a full-time, non-exempt hourly position with benefits and a PTO policy.