Metals Inside Sales Specialist

Earle-M.-Jorgensen-Company; Hopkinton (MA); Sur place; USD 32 000 - 38 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

401(k) plan with company match

Life and AD&D insurance

EAP (counseling, legal, financial)

PTO and holidays

Flexible Spending Accounts

Wellness incentives

Employee discount program

Community engagement

Résumé du poste

EMJ Inside Sales Representative is part of the Inside Sales team, promoting and developing leads, conducting sales over the phone or email, and handling inquiries. The role focuses on selling fabricated and non-fabricated steel to industrial establishments using metallurgy and product applications, while managing customer relationships and processing orders.

You will coordinate with operations and the Test Reports Department, support the sales process, and may perform outbound follow-ups.

Qualifications

• 1-2 years of relevant experience or equivalent education.
• High School diploma/GED; bachelor’s degree preferred.
• Strong knowledge of sales principles, customer service processes, and the metals industry.
• Excellent verbal and written communication; strong virtual presence and listening skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Proficiency in Microsoft Office and other relevant software.
• Travel up to 10% may be required.

Responsabilités

• Sell products for distribution to business and industrial establishments or individuals at sales office.
• Serve as the primary contact for customers, maintaining customer relationships and addressing issues with assigned accounts.
• Manage customer accounts to grow business opportunities.
• Develop sales strategies and action plans to assess buying potential and product requirements.
• Develop new prospects and interact with existing customers to increase sales.
• Respond to incoming calls and email inquiries; take and process sales orders.
• Determine pricing and delivery charges using computer systems and customer history.
• Coordinate with the Test Reports Department for certification requirements.
• Resolve customer issues and discrepancies.
• Maintain customer records in automated systems.
• Make outbound follow-up calls and cold calls.
• Highlight product features and answer technical product questions.
• Monitor customer satisfaction and promote continuous improvement feedback.
• Enter and follow up on quotations in appropriate systems.
• Negotiate pricing and agreements within guidelines.
• Facilitate execution of agreements and coordinate with operations.
• Stay up to date on industry knowledge, competitors, and business trends.
• Maintain working knowledge of company products, services, and policies.
• Collaborate with sales and operations teams to increase sales penetration.
• Adhere to all safety processes and protocols.

Connaissances

Lead generation

Phone sales

Customer service

Account management

Negotiation

Product knowledge

Microsoft Office

Formation

High School diploma/GED

Bachelor's degree preferred

Outils

CRM software

Microsoft Office

Email systems

Description du poste

EMJ Inside Sales Representative is part of the Inside Sales team, promoting and developing leads, conducting sales over the phone or email, and handling inquiries. The role focuses on selling fabricated and non-fabricated steel to industrial establishments using metallurgy and product applications, while managing customer relationships and processing orders.

You will coordinate with operations and the Test Reports Department, support the sales process, and may perform outbound follow-ups.