IT Solutions Analyst

NCS Global Services; Rochester (NH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, dental, life insurance

Disability insurance

401k with employer match

Paid time off

Job summary

The IT Solutions Analyst (MES Analyst) at NCS Global Services will partner with site functions to identify process improvements through IT solutions and lead MES strategy, acting as the bridge between business, manufacturing, and IT teams. You will collect, analyze, document, and communicate requirements, delivering scalable MES solutions aligned with manufacturing excellence.

Standard hours are Monday–Friday, 8:00am–4:30pm; on-site presence is expected.

Qualifications

• 3+ years in MES or related roles.
• Strong background in MES architecture, project leadership and systems integration.
• Reading/writing in English required.

Responsibilities

• Gather and translate business requirements into MES solutions.
• Lead MES implementations from blueprint through deployment.
• Manage project scope, timelines, budgets, and quality.
• Ensure MES integrates with SAP and cloud technologies.
• Provide on-site operations support and training.

Skills

SQL

JavaScript

Stakeholder management

Communication

SDLC

Project leadership

MES knowledge

ERP (SAP)

Education

Bachelor degree

Tools

SAP

Job description

Summary

The IT Solutions Analyst (functioning as an MES Analyst) will engage with site business functions to identify and advocate business process improvement opportunities through the use of IT solutions. This role is responsible for defining and driving the Manufacturing Execution System. strategy while serving as the technical and functional leader between business stakeholders, manufacturing operations, and IT teams. Combining solution architecture, project leadership, and people management, the Analyst ensures MES solutions support business objectives and manufacturing excellence. You will collect, analyze, develop, document, and communicate business requirements, working with various IT teams to develop and deliver scalable solutions, while providing support and user training on selected systems (SFC, ERP, MES, and local applications).

Standard hours are Monday – Friday, 8:00am – 4:30pm.

Detailed Description

Performs tasks such as, but not limited to, the following:

• Requirements & Architecture: Gather and translate business requirements into scalable MES solutions; define solution architecture to support business objectives.


• Project Execution & Management: Lead global MES implementations from blueprint through deployment. Manage project scope, timelines, budgets, and quality to deliver standardized, high-value manufacturing solutions across the enterprise.


• Systems Integration: Ensure seamless integration of MES with enterprise platforms such as SAP and cloud technologies.


• Operations Support: Provide expertise in shop floor operations, manufacturing processes, and governance to optimize production, traceability, quality, and operational efficiency.


• Issue Resolution: Respond to system problems by analyzing the issue, determining the next course of action, and applying troubleshooting best practices.


• Training: Provide system training and documentation to end-users.


• Regular on-site attendance/punctuality is a necessary function of this position.


• Other job-related tasks as assigned.

Knowledge, Skills, Competencies

• Technical Proficiency: Strong expertise in SQL for database querying/data analysis and advanced working knowledge of JavaScript for scripting and IT solution development.


• MES & Systems Knowledge: Good understanding of Manufacturing Execution Systems, SCM, shop floor control, and ERP applications (including SAP).


• Integration & Architecture: Knowledge and experience with cloud technologies, application-to-application (A2A), and business-to-business (B2B) integrations. Understanding of interrelations between IT components (software, OS, databases, network, servers, etc.).


• Manufacturing Expertise: Solid knowledge of electronic manufacturing environments, materials, processes, and a solid understanding of associated business processes to drive manufacturing excellence.


• Project Management & SDLC: Good project management skills, including budgeting and timeline management. Strong understanding of software development life cycle (SDLC) concepts, governance, and practices.


• Leadership & Communication: Good stakeholder management, leadership, and teamwork skills. Good communication, documentation (including flow charting), and presentation skills.


• Problem Solving: Strong analytical, technical, troubleshooting, and problem-solving skills with a strong customer service orientation.

Physical Demands

• Duties of this position are performed in a normal office environment.


• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.


• Ability to lift up to 50 pounds occasionally.


• Must wear required Personal Protective Equipment (PPE) in designated areas.


• Duties may require periodic sustained visual concentration on a computer monitor or on numbers and other detailed data.


• Above demands are carried out within the local existing Health and Safety guidelines.

Experience

• No less than three years' experience; experience in similar roles, with a strong background in MES architecture, project leadership and systems integration.


• Must be able to read and understand written and verbal instructions in English.

Education

• Bachelor degree or consideration of an equivalent combination of education and experience.

Benefits

• Health, dental, life and disability insurance for the employee; paid time off and 401k with employer match.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties are subject to change at any time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Our policy on equal employment opportunity prohibits discrimination based on race, color, creed, religion, national origin, gender, sexual orientation, gender identity, age, marital status, veteran or disability status, or other characteristics protected by law.

This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines.