MES Analyst

Pentangle Tech Services | P5 Group; Simsbury (CT); On-site; USD 70,000 - 110,000; Full time

Job summary

Pentangle Tech Services | P5 Group is seeking a dedicated MES Support professional in the United States to monitor and optimize MES software performance, troubleshoot issues, and ensure compliance with ITAR requirements. The role involves collaborating with production teams and providing user training and support across client sites.

You will handle testing, debugging, and reporting while addressing user queries and resolving tickets, with periodic travel to client locations as needed to

Qualifications

• ITAR compliance experience.
• 5 years of MES software expertise (Aprios preferred; others such as Rockwell, Siemens Opcenter, Proficy Smart Factory acceptable).
• 3 years of troubleshooting and customer support experience.
• Ability to travel periodically to client sites within the US.

Responsibilities

• Monitor MES software operations, troubleshoot and resolve issues or escalate.
• Provide maintenance and optimization support and ensure SLA adherence.
• Collaborate with production teams for seamless integration and ongoing support.
• Provide testing, debugging, and reporting; train end-users.
• Address user queries and ticket resolution; escalate when needed.
• Identify areas for process improvement.

Skills

ITAR compliance

MES software

Troubleshooting

Customer support

Travel

Job description

• Supporting the client by ensuring optimal performance and continued support of the Manufacturing Execution System software. This includes regular monitoring of systems operations, troubleshooting, and identification of problems and their resolution or escalation to ensure interconnected software systems are working as designed, ensuring operational efficiency, compliance assurance, and enabling Data Driven decision making)
• Provide support for Systems Maintenance and Optimization
• Monitoring, analyzing and troubleshooting software performance
• Adherence to Service Level Agreement requirements
• Ensuring compliance with system requirements
• Provide support and collaboration
• Identifying solutions to streamline manufacturing process issues
• Collaborating with production teams to ensure seamless integration of and ongoing support applications
• Providing testing, debugging support, and reporting
• User support and training
• Providing training and support to end-users as may be required
• Addressing user queries, reporting and issue resolution tickets
• Escalate issues to next level support as needed.
• Identifying areas for Process Improvement

Qualifications:

• ITAR compliance experience
• 5 years - expertise with MES software (Aprios preferred, other expertise, such as Rockwell, Siemens Opcenter, Proficy Smart Factory, is acceptable)
• 3 years - Troubleshooting and customer support experience
• Ability to travel periodically to client sites within the US, if required