Technical Support Specialist

Clutch.; Wrentham (MA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

High-accountability, high-trust environment

Competitive pay tied to performance

Opportunity to grow with the company

Direct access to leadership

Job summary

A payments and merchant services company in Massachusetts is seeking a dedicated technical support specialist. The ideal candidate will own technical issues and work closely with merchants to solve payment-related problems. This role requires a proactive attitude and the ability to thrive in a fast-paced environment. Applicants should be comfortable with autonomy and demonstrate a commitment to documentation and problem resolution. Performance will be recognized and rewarded, presenting opportunities for growth within the company.

Qualifications

• Ability to translate technical issues into plain language for merchants.
• Willingness to research, test, and verify solutions independently.
• Demonstrated ability to document fixes to prevent repeats.
• Experience with fast-moving, high-expectation environments is beneficial.

Responsibilities

• Owning technical issues from first report to full resolution.
• Troubleshooting payment terminals, POS systems, gateways, and integrations.
• Supporting merchants with deposits, batching, connectivity, and processing errors.
• Maintaining clean support logs, notes, and internal documentation.

Skills

Translating technical issues into plain language

Researching and verifying solutions

Documenting fixes

Autonomy in problem solving

Job description

Clutch is a growing payments and merchant-services company that helps local businesses simplify how they accept payments. We work closely with business owners, use modern technology, and operate like a startup: fast, organized, and hands-on.

Role Description

You’ll support our operations and leadership team with responsibilities such as the following:

• Owning technical issues from first report to full resolution
• Troubleshooting payment terminals, POS systems, gateways, and integrations
• Supporting merchants with deposits, batching, connectivity, and processing errors
• Coordinating with processors, gateways, and internal teams until issues are resolved
• Documenting root causes and solutions to prevent repeat issues
• Maintaining clean support logs, notes, and internal documentation
• Improving systems, workflows, and technical processes

Qualifications

We are not hiring based on years of experience.

We are hiring based on the right fit.

You may be a strong fit if:

• Able to translate technical issues into plain language for merchants
• Willing to research, test, and verify solutions independently
• Documents fixes so problems don’t repeat
• Performs well in fast-moving, high-expectation environments
• You follow problems until the end
• You are comfortable being the point person for technical ownership
• You operate well with autonomy and responsibility

Experience with payments, POS systems, terminals, or technical support is helpful—but not required.

What We Offer

• High-accountability, high-trust environment
• Competitive pay tied to performance
• Opportunity to grow with the company
• Direct access to leadership
• Clear expectations and zero office politics
• A culture that rewards ownership and execution

If you perform, you will be trusted and rewarded.

How to Apply

Apply through LinkedIn or message directly for a confidential conversation.

When applying, include a short note answering this question:

Tell us about a time something went wrong and you took full ownership—without being asked. What was the outcome?

Applications without this will not be reviewed.