Merchant Success Product Designer

DeWinter Group; California (MO); Remote; USD 70,000 - 80,000; Full time

Job summary

An innovative firm is seeking a talented Merchant Success Product Designer to empower merchants in managing their stores effectively. In this role, you will design seamless onboarding experiences, guided workflows, and intuitive content management tools. Collaborating with cross-functional teams, you will ensure high-quality implementations and contribute to the success of diverse merchants ranging from restaurants to grocery stores. If you thrive in ambiguous environments and have a passion for high-quality visual design, this opportunity is perfect for you to make a significant impact in a dynamic and supportive setting.

Qualifications

• 5+ years of experience as a product/UX designer in a relevant industry.
• Experience with multi-sided marketplaces and complex workflow tools is a plus.

Responsibilities

• Explore complex problem spaces and chart a path forward with your team.
• Own the end-to-end design across multiple products and projects.

Skills

Product/UX Design

Visual Design

User Flows

Collaboration

Problem Solving

Job description

Merchant Success Product Designer (BH-36354)

Location: San Francisco, United States
Sector: Design & Creative
Salary: 70.00 US to 80.00 US per annum

Job ID#: 36354
Title: Merchant Success Product Designer
Duration: 5 months
Start Date: ASAP
Location: Remote

Job Description:
The Merchant Success design team empowers merchants to seamlessly sign up, activate their store, manage their menu, and be successful from day one. We serve merchants of all types and sizes (from restaurants to grocery stores to flower shops) as they sign up for our platform through self-serve flows, Sales-assisted flows, or via integrations with POS providers. Once they’re launched, we make sure they have clear actions to take to look their best and grow their business. We’re looking for a contract designer to support high-priority projects in this space.

Previous experience designing for onboarding & new user education, guided workflows, or content/inventory management tooling or similar will be useful.

Key Responsibilities:

• Explore complex, ambiguous problem spaces, working with your team to understand the opportunity, and then chart a path forward.
• Use quantitative data and qualitative feedback to inform the design decisions iteratively.
• Own the end-to-end design (user flows, interaction, visual, etc.) across multiple products and projects.
• Clearly articulate your thinking throughout the design process, participate and present in reviews and work sessions to develop solutions further.
• Build relationships and collaborate with cross-functional teams such as UX Research, Product Management, Engineering, Business Analytics, Operations, and Marketing.
• Provide implementation guidance to engineers and ensure features launch at the highest quality.

Qualifications:

• You have 5+ years of experience as a product/UX designer in a relevant industry.
• You enjoy working in ambiguous problem spaces, and bring clarity to your teams through your mastery of the design process (and the occasional design sprint).
• You value high-quality well-crafted visual design and obsess over the details.
• You are self-aware, curious, and humble. Prior design experience with multi-sided marketplaces, ecommerce, and complex workflow tools is a big plus.

DeWinter Group and Maris Consulting is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We post pay scales which are based on our client pay ranges. DeWinter, Maris, and our clients have the right to modify the requirements of the role which can impact the pay ranges posted.