Senior User Experience Designer

LHH; North Carolina; Hybrid; USD 85,000 - 115,000; Full time

Job summary

LHH is hiring a Senior UI/UX Designer to create exceptional user experiences across web and mobile platforms. The role requires 5+ years of product design experience with a strong portfolio, mastery of design tools like Figma and Sketch, and an emphasis on e-commerce.

Collaboration across teams and user research implementation will be crucial in this fully remote position, with monthly onsite meetings in North Carolina for local candidates. The ideal candidate should have a Bachelor’s degree in a relevant field.

Qualifications

• 5+ years of experience in UI/UX/Product Design with a strong portfolio in e-commerce.
• Mastery of design tools like Figma, Sketch, Adobe XD and prototyping platforms.
• Demonstrated expertise in designing and building design systems.

Responsibilities

• Design intuitive user experiences across web and mobile.
• Support feature iterations based on user feedback in an agile environment.
• Conduct usability tests and user research to ensure design effectiveness.

Skills

End-to-End Experience Design

User Research & Usability Testing

Design Systems

Collaboration

Conversion Optimization

Accessibility

Education

Bachelor’s degree in Human-Computer Interaction, Graphic Design, Interaction Design, or related discipline

Tools

Figma

Sketch

Adobe XD

Job description

The Senior UI/UX Designer

Location: Must live in NC, NY, NH, CT, FL, or CA. Office: fully remote; if in NC, onsite once a month. Company Location: Greensboro, NC. NOT OPEN to sponsorship or visa applicants.

Essential Function and Responsibilities

• End-to-End Experience Design: Design exceptional and intuitive experiences across web and mobile platforms, focused on product discovery, shopping, checkout, and post-purchase experiences.
• Supporting feature iterations through an agile, iterative design process, rapidly refining solutions based on user feedback and evolving business needs.
• Conversion Optimization: Apply best practices in e-commerce design to guide customers through the sales funnel, utilizing UX patterns for upselling, cross‑selling, and personalized recommendations.
• User Research & Usability Testing: Conduct customer interviews, heatmap analysis, A/B testing, and usability studies to uncover pain points and identify opportunities for increased engagement and sales.
• Design Systems: Create and maintain design systems and reusable component libraries that support merchandising, promotions, seasonal campaigns, and scalability.
• Collaboration: Partner with stakeholders across merchandising, marketing, engineering, and analytics to align design strategies with business goals and KPIs.
• Performance Analysis: Support validation and monitor key e-commerce metrics—such as conversion rate, cart abandonment, and average order value—to best inform design decisions.
• Accessibility: Ensure all designs are fully responsive, accessible, and compliant with relevant e-commerce regulations.

Education & Experience

5+ years of experience in UI/UX/Product Design, with a strong portfolio showcasing e-commerce or retail projects.

• Deep understanding of online retail user behavior, conversion optimization, and digital merchandising.
• Mastery of design tools Figma, Sketch, Adobe XD, etc. and prototyping platforms.
• Proven ability to work cross-functionally and drive alignment across marketing, engineering, and business teams.
• Excellent communication skills, particularly in presenting design solutions that drive business outcomes.
• Solid grasp of responsive and accessible design for e-commerce.
• Bachelor’s degree required; preferred in Human-Computer Interaction, Graphic Design, Interaction Design, or related discipline.
• Master’s degree in a design, technology, or business-related field is a plus.
• Formal UX/UI certifications and ongoing professional development are preferred.
• Experience with accessibility standards and analytics-driven design approaches preferred.

Qualifications

• Strong portfolio demonstrating end-to-end UX process—research, wireframes, user flows, prototypes, and final UI—with measurable outcomes (conversion, engagement, etc.).
• Demonstrated expertise in designing within established design systems; experience building or evolving design systems is highly desirable.
• Deep understanding of user-centered design principles, human behavior, and usability standards for large-scale digital products.
• Hands‑on experience conducting and interpreting user research, usability testing, A/B testing, and data analytics to inform design decisions.
• Familiarity with web and mobile accessibility standards (e.g., WCAG, ADA) and inclusive design best practices.
• Strong cross‑functional collaboration skills.
• Exposure to e-commerce platforms (Shopify, Magento, Salesforce Commerce Cloud, etc.) or experience working with cross‑sell, up‑sell, and personalized merchandising solutions is a plus.
• Working knowledge of HTML, CSS, and/or front‑end frameworks is advantageous but not required.
• Experience with retail platforms (e.g., Shopify, Salesforce Commerce Cloud) and integrations.
• Must be available to work onsite or remotely during standard business hours (9am–5pm), maintain accountability for timely deliverables, and collaborate closely with the manager and broader team.

Preferred Qualifications

• Experience designing mobile‑first and responsive web pages.
• Ability to rapidly generate and produce multiple concepts and solutions.
• Experience with both qualitative and quantitative testing.
• Proficiency with design and prototyping software such as Adobe, Sketch, Figma and Invision.
• Knowledge of UX best practices and trends.
• Strong understanding of information hierarchy and typography.
• Strong communication and presentation skills.
• Understanding of how data and qualitative research inform product and design decisions.
• Deep understanding of user-centered design principles and methodologies to create intuitive and user-friendly designs.
• Expertise in using design tools such as Sketch, Figma, and Adobe XD to create wireframes, prototypes, and high‑fidelity mockups.
• Strong skills in interaction design and information architecture to define and document design details through process flows, site maps, wireframes, and functional specifications.
• Experience with usability testing and user research methods to gather insights.

Equal Opportunity Employer / Veterans / Disabled

Military connected talent encouraged to apply.

Candidate Privacy Information Statement

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy.

Legal Considerations

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.