Merchant Success Lead — Onsite in Austin

Easy Pay Direct; Austin (TX); Vor Ort; USD 100.000 - 110.000; Vollzeit

Benefits dieser Stelle

Health Insurance

401(K) with company match

An office stocked with snacks

Downtown office onsite

Unlimited upward potential

Weekly Company Happy Hours

Company Sponsored Social Events

Zusammenfassung

Easy Pay Direct seeks a Merchant Success Manager to lead and develop the Merchant Success Department in an onsite Austin office. The role focuses on optimizing client experience, SLAs and KPIs, and brand-consistent communication.

You will manage high-level support staff and collaborate across teams to deliver proactive payments service excellence. Join a fast-growing payments company headquartered in Austin.

Qualifikationen

• Must have at least 2 years of Merchant Services experience.
• At least 2+ years of prior merchant services experience and customer service management experience.

Aufgaben

• Handle frontline merchant support calls as needed.
• Build and refine MSE Standard Operating Procedures and FAQs
• Create video and text FAQs to explain the details of how to use every aspect of the Easy Pay Direct gateway
• Build & Manage Merchant Success Dashboards and reports
• Ensure adherence to current SOPs and baseline standards
• Create Performance Improvement Plans
• Measure, monitor and improve attrition rates
• Ensure expedience in both onboarding and support times

Kenntnisse

Merchant Services experience

Customer service management

Jobbeschreibung

Easy Pay Direct seeks a Merchant Success Manager to lead and develop the Merchant Success Department in an onsite Austin office. The role focuses on optimizing client experience, SLAs and KPIs, and brand-consistent communication.

You will manage high-level support staff and collaborate across teams to deliver proactive payments service excellence. Join a fast-growing payments company headquartered in Austin.