Merchant Success Lead – Onsite, East Austin

Easy Pay Direct; Austin (TX); On-site; USD 70,000 - 75,000; Full time

Job summary

Easy Pay Direct in East Austin, TX, is looking for a Merchant Success Executive. You’ll be responsible for guiding clients through onboarding and supporting their growth, with responsibilities including troubleshooting transaction issues, optimizing accounts, and providing exceptional client support. The ideal candidate has 2+ years in payment processing and experience in client success roles. A competitive salary of $70,000-$75,000 plus commissions is offered, with significant growth potential.

Qualifications

• 2+ years of direct payment processing experience at a payment processor or ISO.
• 3–5 years in client support or client success roles.
• Hands-on experience with card processing and gateway configuration.

Responsibilities

• Onboard and support merchants effectively.
• Proactively grow client accounts and spot upsell opportunities.
• Resolve issues and troubleshoot transaction problems.

Skills

Direct payment processing experience

Client support experience

Technical problem-solving

Strong written and verbal communication

Job description

Easy Pay Direct in East Austin, TX, is looking for a Merchant Success Executive. You’ll be responsible for guiding clients through onboarding and supporting their growth, with responsibilities including troubleshooting transaction issues, optimizing accounts, and providing exceptional client support. The ideal candidate has 2+ years in payment processing and experience in client success roles. A competitive salary of $70,000-$75,000 plus commissions is offered, with significant growth potential.