Merchant Services Specialist – Onboarding & Support

TowneBank; Glen Allen (VA); On-site; USD 45,000 - 55,000; Full time

Job summary

TowneBank in Suffolk or Richmond, VA is seeking a Merchant Services Representative I to support merchants with onboarding, implementation, and ongoing support. You will train customers on third-party software and assist with POS systems to ensure smooth operation.

The role requires strong communication, banking experience, and a customer-focused approach. Competitive compensation reflects market rates for the Virginia merchant services sector.

Qualifications

• 3+ years of banking experience.
• Extensive experience within the merchant industry.
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks and deadlines.
• Experience with AML/BSA compliance.

Responsibilities

• Assist merchants with onboarding and implementation.
• Provide product training and troubleshooting for POS systems.
• Serve as escalation point for customer service.
• Maintain equipment inventory and manage documentation.
• Respond to inquiries via email and phone with clarity and empathy.
• Resolve merchant issues and ensure timely resolution.

Skills

Active listening

Verbal communication

Written communication

Problem solving

Multitasking

Banking industry knowledge

Customer service

Education

Bachelor's Degree

Tools

Excel

Word

PowerPoint

Adobe

Outlook

Job description

TowneBank in Suffolk or Richmond, VA is seeking a Merchant Services Representative I to support merchants with onboarding, implementation, and ongoing support. You will train customers on third-party software and assist with POS systems to ensure smooth operation.

The role requires strong communication, banking experience, and a customer-focused approach. Competitive compensation reflects market rates for the Virginia merchant services sector.