Merchant Services Specialist – Client Success (Hybrid)

Nelnet, Inc.; Lincoln (NE); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA and FSA

401K / Student loan repayment

Life insurance & AD&D

Employee assistance program

Employee stock purchase program

Tuition reimbursement

Performance-based incentive pay

Wellness program

Job summary

Nelnet, Inc. in Lincoln, NE is seeking a Client Services Specialist I to support Nelnet Payment Services merchants and partners through implementation and ongoing servicing. You will train merchants, troubleshoot, and verify merchant processing agreements while maintaining strong customer relationships.

The role offers a hybrid work option with in-office and remote work; visa sponsorship is not available. Bachelor’s degree is preferred and experience in payments or banking is valued.

Qualifications

• Bachelor’s Degree preferred.
• Three years of experience in customer service or new client implementation.
• Credit card banking industry experience preferred.

Responsibilities

• Review merchant applications for accuracy and completeness; obtain missing information as needed.
• Monitor merchant setup progress and follow up to ensure timely activation of merchant IDs.
• Configure new merchant accounts across backend systems to enable payment processing.
• Log and update Salesforce records with accurate account data.
• Answer questions related to account maintenance, statements, refunds, rates, compliance, and merchant inquiries.
• Provide phone support for NPS merchants and customers—internal and external—as needed.
• Suggest process improvements and opportunities to leverage AI and automation tools.
• Embrace AI-powered tools to streamline workflows and enhance the merchant support experience.

Skills

Interpersonal skills

Detail oriented

Team player

Customer service

Prioritization

Microsoft Office

Fast paced

Overtime availability

Communication

Education

Bachelor’s degree preferred

Tools

Salesforce

Internal systems

Job description

Nelnet, Inc. in Lincoln, NE is seeking a Client Services Specialist I to support Nelnet Payment Services merchants and partners through implementation and ongoing servicing. You will train merchants, troubleshoot, and verify merchant processing agreements while maintaining strong customer relationships.

The role offers a hybrid work option with in-office and remote work; visa sponsorship is not available. Bachelor’s degree is preferred and experience in payments or banking is valued.