Merchant Services Representative

PlainsCapital Bank; Lubbock (TX); On-site; USD 45,000 - 70,000; Full time

Job summary

PlainsCapital Bank invites an experienced Merchant Services Representative to drive new merchant services business, expand existing relationships, and service customers focused on payment processing. You will act as the main point of contact for merchants and provide basic advisory services, with a focus on sales.

Key responsibilities include generating leads, presenting proposals, and maintaining detailed records, while staying informed on compliance and risk issues.

Qualifications

• 2+ years of B2B sales experience or an equivalent degree.
• Experience in merchant services or banking preferred.
• Strong communication and customer service skills.
• Self-motivated with ability to develop new business.

Responsibilities

• Generates sales calls and leads with merchants to sell and support credit card processing.
• Communicates clearly across multiple platforms.
• Develops and maintains proficiency in payment processing and terminal setup.
• Analyzes merchant statements to determine pricing options and guidance.
• Prepares, delivers, and presents proposals to merchants.
• Maintains detailed records, reports, and logs of merchant referrals.
• Keeps knowledge of compliance and risk issues up to date.
• Answers questions regarding merchant services from customers and internal contacts.
• Assumes additional responsibilities as required.

Skills

B2B sales

Negotiation

Communication

Customer service

Education

High school diploma or GED

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

PlainsCapital Bank is seeking to hire a Merchant Services Representative. The Merchant Services Representative is responsible for the development of new merchant services business, the expansion of existing bank business relationships, and the servicing of existing customers primarily in the area of merchant services. This position will serve as a merchant services point of contact and provide basic advisory services, with a focus on sales.

Responsibilities

• Generates sales calls and leads with prospective and existing merchants to sell and support credit card processing and other optional services.
• Communicates in a clear and succinct manner using multiple platforms.
• Develops and maintains proficiency in the changing environment of payment processing in order to set-up merchants, provide training, and download terminals.
• Develops and maintains ability to analyze merchant statements to determine pricing options and provide client direction.
• Prepares, delivers, and presents proposals to prospective and existing merchants.
• Maintains detailed records, reports, and logs pertaining to merchant referrals.
• Develops and maintains an understanding and knowledge of compliance and risk issues to escalade to management as appropriate.
• Answers questions regarding merchant services from customers and internal contacts.
• Assumes additional responsibilities as required.

Qualifications

• High school diploma, general education degree (GED), or equivalent required.
• 2 or more years of B2B (business-to-business) sales experience and/or Bachelor’s degree (or equivalent training in business or sales management in lieu of degree) required.
• Previous experience in merchant services or banking/financial services strongly preferred.
• Self-motivated with strong business development, sales, and negotiation skills.
• Excellent verbal, written and interpersonal communication skills.
• Excellent customer service and personal skills.
• Excellent PC skills, including word processing, presentations and spreadsheets via Microsoft Office products as well as custom applications and systems.
• Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.

The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.

About Us

PlainsCapital Bank was founded in 1988 by a group of young bankers who dreamed of bringing relationship banking to their hometown of Lubbock, Texas. With the acquisition of Plains National Bank, a Lubbock financial institution with one branch and approximately $198.8 million in assets, they began growing the bank one relationship at a time.

Over 30 years later, PlainsCapital Bank has held fast to its tried-and-true relationship-based culture and its commitment to financial strength and stability. PlainsCapital Bank ranks sixth among the largest banks headquartered in Texas by deposits and has a statewide presence with approximately 55 locations in markets such as Austin, the Coastal Bend, Dallas, Fort Worth, Houston, Lubbock, the Rio Grande Valley, and San Antonio.

Backed by decades of experience, our knowledgeable bankers are renowned for their straight forward approach and for taking exceptional care of their clients. They bring both financial and industry expertise along with vast local market knowledge to each client relationship.

PlainsCapital Bank conducts both commercial and consumer banking, providing a full suite of commercial banking products and services to fit any business model and convenient services, personal attention, and account features to help simplify managing personal finances.

PlainsCapital Bank continues to remain strong and stable, delivering highly personalized service and a single point of contact to help customers reach their financial goals.

To learn more, please visit us online at plainscapital.com/about .