Merchant Services Officer

PlainsCapital Bank; Lubbock (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

PlainsCapital Bank is seeking a Merchant Services Officer to develop new business and expand existing relationships within merchant services. This role involves generating sales calls, analyzing pricing options, and providing customer support.

Qualified candidates will have a Bachelor’s degree, strong sales experience, and excellent communication and analytical skills. The position is based in Lubbock, Texas, and offers opportunities for personal and professional growth.

Qualifications

• 3 to 5 years of relevant experience in a customer-facing banking role required.
• Previous experience in merchant services or treasury management sales strongly preferred.
• Self-motivated with strong business development skills.

Responsibilities

• Generates sales calls and leads with prospective and existing merchants.
• Analyzes existing merchant statements to determine pricing options.
• Maintains proficiency in the changing environment of payment processing.

Skills

Sales skills

Communication skills

Customer service skills

Analytical skills

Negotiation skills

Education

Bachelor’s degree in business or related field

High school diploma or equivalent

Tools

Microsoft Office Suite

Salesforce or CRM systems

Job description

PlainsCapital Bank is seeking to hire a Merchant Services Officer. The Merchant Services Officer is responsible for the development of new merchant services business, the expansion of existing bank business relationships, and the servicing of existing customers primarily in the area of merchant services. This position will serve as a merchant services point of contact and advisor in product knowledge, basic integration and specialization aspects with a focus on sales.

Responsibilities

• Generates sales calls and leads with prospective and existing merchants to sell and support credit card processing and other optional services.
• Analyzes existing merchant statements to determine pricing options and provide client direction.
• Prepares, delivers, and presents proposals to prospective and existing merchants.
• Maintains proficiency in the changing environment of payment processing in order to set-up merchants, provide training, and download terminals.
• Maintains detailed records, reports, and logs pertaining to merchant referrals.
• Maintains an understanding and knowledge of compliance and risk issues collaborating with management to determine solutions.
• Answers questions regarding merchant services from customers and internal contacts.
• Communicates in a clear and succinct manner using multiple platforms.
• Additional responsibilities as required.

Qualifications

• Must be able to report to PCB's Main Bank located at 5010 University Avenue, Lubbock, TX 79413, without the need for relocation assistance.
• Bachelor’s degree in business or related field OR combination of equivalent relevant work experience and high school diploma, GED, or equivalent required.
• 3 to 5 years of relevant experience in a customer-facing banking role required.
• Previous experience in merchant services or treasury management sales strongly preferred.
• ETA CPP certification preferred.
• Self‑motivated with strong business development, sales, and negotiation skills.
• Excellent verbal, written and interpersonal communication skills with the ability to interact with all levels of clients and Bank personnel.
• Excellent customer service and personal skills.
• Excellent PC skills, including word processing, presentations, and spreadsheets via Microsoft Office products as well as custom applications and systems. Experience using Salesforce or other CRM (customer relationship management) system a plus.
• Excellent analytical, time management, organizational and problem‑solving skills with the ability to multi‑task and work in a deadline‑driven environment.

The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.

About Us

PlainsCapital Bank was founded in 1988 by a group of young bankers who dreamed of bringing relationship banking to their hometown of Lubbock, Texas. With the acquisition of Plains National Bank, a Lubbock financial institution with one branch and approximately $198.8 million in assets, they began growing the bank one relationship at a time.

Over 30 years later, PlainsCapital Bank has held fast to its tried-and-true relationship‑based culture and its commitment to financial strength and stability. PlainsCapital Bank ranks sixth among the largest banks headquartered in Texas by deposits and has a statewide presence with approximately 55 locations in markets such as Austin, the Coastal Bend, Dallas, Fort Worth, Houston, Lubbock, the Rio Grande Valley, and San Antonio. Backed by decades of experience, our knowledgeable bankers are renowned for their straightforward approach and for taking exceptional care of their clients. They bring both financial and industry expertise along with vast local market knowledge to each client relationship.

PlainsCapital Bank conducts both commercial and consumer banking, providing a full suite of commercial banking products and services to fit any business model and convenient services, personal attention, and account features to help simplify managing personal finances.

PlainsCapital Bank continues to remain strong and stable, delivering highly personalized service and a single point of contact to help customers reach their financial goals.

To learn more, please visit us online at plainscapital.com/about.