Merchant Service Representative

Evertec; San Juan (PR); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Talent Referral Program

Job summary

Evertec, a leading technology and transaction processing company, is seeking a Merchant Service Representative in San Juan, PR. You will deliver exceptional customer service, build rapport with merchants, and onboard data into related applications.

The role requires strong Spanish/English communication, data-entry skills, and proficiency with MS Office. Hours are Monday to Friday, with potential extended hours and regional travel.

Qualifications

• Associate degree in Business Administration from an accredited college or university.
• 1–2 years of experience in a customer care role.
• 1–2 years of experience in a data entry role.
• Experience in supporting technology products or financial inquiries related to customer boarding and billing is a plus.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, and Outlook).
• Excellent communications skills in Spanish and English.

Responsibilities

• Provide exceptional merchant service by responding to requests from walk-in customers and inbound calls.
• Build rapport with each merchant.
• Listen actively to merchants' requests and inquiries.
• Retain merchants who inquire about canceling products or services through negotiation and policy review.
• Keep records of merchant interactions or transactions, recording details of inquiries, complaints, or actions taken.
• Attract potential merchants by answering product and service questions, suggesting information about other products and services.
• Analyze situations, decision-making, and interaction with other Departments to help resolve merchants' needs.
• Boarding merchants to VPP/GPS/DSCV/PMT/Service Catalog.

Skills

Interpersonal skills

Bilingual English/Spanish

Customer service

Education

Associate degree in Business Administration

Tools

MS Office

Job description

Be part of an environment where you can contribute with your creativity, knowledge, and skills. We are the #TechnologyofthePossible; together, we can drive innovation and become leaders in the technology industry while creating exceptional experiences for our clients.

We are Evertec, a leading technology and transaction processing company with a presence in more than 11 countries and serving clients in 26 countries across Latin America and the Caribbean. Our main solutions include payment acquisition for digital commerce, transaction processing, and technological solutions for businesses.

Are you ready to shine?

The Merchant Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs and communicating effectively with team members within the customer service department. The Merchant Service Representative is also in charge of boarding all merchant data into the different applications.

• Provide exceptional merchant service by responding to all walk-in customer service requests, inbound customer calls, and written correspondences.
• Build rapport with each merchant.
• Actively listen to merchants' requests and inquiries.
• Retain merchants who inquire about canceling products or services through open listening, negotiation, and policy review
• Keep records of merchant interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Attracts potential merchants by answering product and service questions, suggesting information about other products and services.
• Involves analysis situations, decision-making, and interaction with other Departments to help and resolve merchants' needs.
• Adjusts complaints concerning charges or service rendered, referring complaints of service failures to designated departments for investigation.
• Boarding merchants to VPP/GPS/DSCV/PMT/Service Catalog

In addition, you can make a difference if you meet:

• Associate degree in Business Administration from an accredited college or university.
• One (1) to Two (2) years of experience in a customer care role.
• One (1) to Two (2) years of experience in a data entry role.
• Prior experience in a role supporting technology products or financial inquiries related to customer boarding and billing is a plus.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, and Outlook).
• Excellent interpersonal skills.
• Excellent communications skills in Spanish and English are required.
• Strong communication, collaboration, and influencing skills.
• Empathetic to understanding and solving our customer's needs.
• Quick learner, passionate about work, and driven to get things done.
• Strong sense of urgency and ownership.

• Medical Insurance
• Talent Referral Program

Work hours

Monday to Friday from 8:00 AM to 5:00 PM

Available to work extended hours, weekends and/or holidays as needed and the availability to travel as required supporting projects in the region.

What can you expect when being part of #TeamEvertec?

You will belong to an agile and proactive team that understands and anticipates needs to achieve objectives.

You will join a culture of continuous improvement and innovation, where we always seek creative ways to exceed expectations.

Your well-being is our priority; we promote an environment where you take care of yourself and others, including your family.

Our teams are collaborative environments where every voice is heard and respected on the path to common success.

Leave a unique mark and make a significant impact on each of the projects you take on.

Join us and take your talent to the next level!

“Evertec Group, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, pregnancy, marriage, sexual orientation, gender identity, national origin, age, genetic information or condition, political affiliation, religious ideology, being a victim or perceived victim of domestic violence, sexual assault or harassment, serving or having served in the Armed Forces of the United States, disability status, or any other protected category by Puerto Rico or US Federal law. EEO is the Law Poster. If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, please contact the People & Culture Department in advance at [phone] in order to accommodate your special needs. Evertec is an employer with E-Verify to verify the eligibility for employment of all the new employees. Participation Poster. Drug-free company. Equal Employment Opportunity/ Aff.ction for Women/Veterans/People with Disabilities.”