Merchant Sales Advisor

KeyBank; City of Syracuse (NY); Hybrid; USD 48,000 - 72,000; Full time

Job summary

KeyBank is seeking a Merchant Sales Advisor to join the Merchant Services sales teams in Syracuse. You will grow client relationships for payment and card processing, acting as a trusted advisor to deliver merchant solutions and drive profitability for SMB clients.

The role requires a Bachelor's degree and at least 1 year of payments experience in banking, with strong negotiation and communication skills to manage and expand client relationships.

Qualifications

• Bachelor's degree or equivalent experience required.
• At least 1 year of payments-related banking experience.
• At least 1 year of proven growth in a client-focused environment.

Responsibilities

• Acquire new merchant services relationships in the assigned territory.
• Consult with prospects to identify the proper payment solution.
• Present and sell merchant processing products including credit card, ACH, and hardware.
• Collaborate with internal teams to deliver tailored solutions.
• Maintain and grow client relationships to meet growth and service goals.

Skills

Financial acumen

Negotiation

Communication

Client relationship management

Sales persuasion

Education

Bachelor's Degree or equivalent experience

Job description

Location: 201 South Warren Street, Syracuse New York

Job Summary

The Merchant Sales Advisor serves as an integral member of the Key Merchant Services sales teams in assigned districts and/or segments within Consumer Business Banking. With a focus on growing client relationships with payment and card processing needs, the Merchant Sales Advisor assists as part of the client's trusted advisor team for solutions in order to develop, manage, and retain profitable client relationships for clients with basic to moderately complex merchant needs. Provides recommendations and solutions to help ensure the team achieves their goals. Will resolve client issues and execute appropriate action to ensure client satisfaction. Partners with various functional groups and lines of business throughout the bank for growth opportunities.

Essential Functions

Acquire new merchant services relationships through prospecting external sources within the sales representative's assigned territory, as well as through referrals from client-focused teams including but not limited to Retail Banking, Business Banking, Private Banking, and Treasury. Consult with prospective businesses in identifying the proper payment solution to meet the business needs; present and sell merchant payment processing including credit card, check processing, gift cards, ACH, and the corresponding hardware and software products with small and medium-sized businesses. Identify merchants' other banking needs and work with available KeyBank resources to deliver solutions that meet those needs. Prospect small and medium-sized businesses in the sales representative's assigned region to supplement bank referrals. Performs other duties as assigned; duties, responsibilities and/or activities may change, or new ones may be assigned at any time with or without notice. Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Education

• Bachelor's Degree or equivalent experience (required)

Work Experience

• A minimum of 1 year of Payments related experience in a banking environment (required)
• A minimum of 1 year of success in a client focused environment with aggressive growth and service goals (required)

Skills

• Strong financial acumen including the ability to read and understand financial statements.
• Exceptional negotiating and closing skills.
• Strong communication skills.
• Managing and nurturing client relationships by overseeing their accounts, identifying opportunities for growth, and ensuring clients receive tailored solutions to meet their business needs.
• Persuading and motivating clients and colleagues to adopt solutions or take actions that align with business goals, using effective communication and interpersonal skills.

Core Competencies

All KeyBank employees are expected to demonstrate Key's Values and sustain proficiency in identified Leadership Competencies.

Physical Demands

General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Driving Requirements

Ability to routinely and frequently operate a motor vehicle with a valid driver's license.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $48,000.00 - $72,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 11/30/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].

#LI-Hybrid

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.