Senior Merchant Business Advisor

KeyBank; City of Syracuse (NY); Hybrid; USD 57,000 - 87,000; Full time

Job summary

KeyBank’s Merchant Services team in Syracuse seeks a Sr Merchant Business Banking Sales Advisor to grow client relationships and provide payment solutions. You will partner with bank groups to deliver merchant processing, credit card, ACH, and related hardware/software solutions.

The role emphasizes prospecting, cross-sell, and meeting growth goals, with a focus on customer satisfaction and collaboration across lines of business. In-office presence is prioritized with flexible options.

Qualifications

• Bachelor's Degree or equivalent in training and experience.
• 3+ years of payments-related experience in a banking environment.
• 3+ years of client-focused experience with growth and service goals.

Responsibilities

• Acquire new merchant services relationships through prospecting within the assigned territory.
• Identify merchant's other banking needs and deliver solutions.
• Prospect within an assigned region to supplement bank referrals.
• Adhere to KeyBank policies and conduct business ethically.

Skills

Financial acumen

Negotiation

Closing skills

Persuasion

Collaboration

Decision making

Adaptability

Storytelling

Education

Bachelor's Degree or equivalent

Job description

Location: 201 South Warren Street, Syracuse New York

Job Summary

The Sr Merchant Business Banking Sales Advisor serves as integral member of the Key Merchant Services Core Business Banking sales teams in assigned districts. With a focus on growing client relationships with payment and card processing needs, the Business Advisor assists as part of the Core Business Banking client's trusted advisor team for solutions in order to develop, manage and retain profitable client relationships for clients with basic to moderately complex merchant needs. Provides recommendations and solutions to help ensure the team achieves their goals. Will resolve client issues and execute appropriate action to ensure client satisfaction. Partners with various functional groups and lines of business throughout the bank for growth opportunities.

Responsibilities

• Acquires new merchant services relationships through prospecting external sources within the Core Business Banker's assigned territory, as well as through referrals from client focused teams including but not limited to Retail banking, Business Banking, Private Banking and Treasury Consults with prospective businesses in identifying the proper payment solution to meet the business needs; presents and sells merchant payment processing including credit card, check processing, gift cards, ACH and the corresponding hardware and software products
• Identifies merchant's other banking needs and works with available KeyBank resources to deliver solutions that meets those needs
• Prospects within an assigned region to supplement bank referrals
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education Qualifications

Bachelor's Degree or equivalent in training and experience (required)

Experience Qualifications

• A minimum of 3 years of Payments related experience in a banking environment (required)
• A minimum of 3 years of success in a client focused environment with aggressive growth and service goals (required)

Tactical Skills

• Strong financial acumen including the ability to read and understand financial statements
• Exceptional negotiating and closing skills

Personal Skills

• Persuasion: Describes the importance of listening to communicate for impact and selects most appropriate communication approach depending on message and audience
• Collaboration: Demonstrates a basic understanding of collaborative processes and provides examples of how collaboration has or can help the organizational reach its goals
• Decision Making: The ability to follow directions while identifying a defensible course of action among alternatives
• Adaptability: Understands that change is inevitable and seeks value in new ways of doing things while coping with day-to-day frustrations, adversities and uncertainties related to change Practical Skills Storytelling: Describes storytelling techniques, concepts, and potential benefits

Core Competencies

All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $57,000.00 - $87,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 11/30/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].

#LI-Hybrid KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.