Merchant Payments Implementation Lead

Bank of America; United States; On-site; USD 85,000 - 125,000; Full time

Job summary

Bank of America is seeking a Merchant Portfolio Analyst - Implementation Specialist to manage end-to-end merchant payment processing implementations. You will onboard clients, integrate processing systems, and ensure projects stay on time and within scope.

Collaborate with Sales, Portfolio Management, Integrations, Contracts, Credit, Compliance, and Vendors to drive successful implementation outcomes. Prepare plans, track status, and resolve issues to support a seamless client experience.

Qualifications

• 3+ years Payments and Merchant Payment Processing experience
• Strong business acumen and analytical skills
• In-depth knowledge of merchant services
• Team player with proven ability to interact and collaborate well with others
• Focused on client satisfaction and client experience
• Ability to influence and ensure successful outcomes
• Proven ability research and resolve complex issues
• Ability to work independently with minimal supervision
• Strong organizational skills
• Demonstrated effective communication skills, including written, oral, and presentation skills
• Effective planning, prioritization and time management acumen
• Ability to coach colleagues with less experience and/or knowledge, as necessary
• Proficient in Microsoft Office suite (i.e Outlook, Word, Excel, PowerPoint, and OneNote)
• Ability to quickly learn new processes and procedures

Responsibilities

• Oversee the implementation of merchant processing solutions from initiation to completion
• Develop and maintain project plans, timelines, and deliverables
• Manage multiple client implementations simultaneously
• Collaborate with internal teams to drive implementations to completion
• Serve as the primary point of contact for merchant clients during assigned implementation
• Work with internal partners to gather required documentation during intake for client implementations
• Complete and submit boarding templates and forms as needed
• Engage required resources to complete tasks for a successful implementation
• Facilitate and attend implementation project meetings to ensure successful completion
• Track and provide updates on implementation status via records
• Research, escalation, and resolve issues during implementation
• Work with client and technical resources to troubleshoot and resolve issues
• Perform post-implementation validation (auth/settle/funding/interchange/billing)

Skills

Payments Processing

Project Coordination

Client Experience

Cross-functional Collaboration

MS Office

Job description

Bank of America is seeking a Merchant Portfolio Analyst - Implementation Specialist to manage end-to-end merchant payment processing implementations. You will onboard clients, integrate processing systems, and ensure projects stay on time and within scope.

Collaborate with Sales, Portfolio Management, Integrations, Contracts, Credit, Compliance, and Vendors to drive successful implementation outcomes. Prepare plans, track status, and resolve issues to support a seamless client experience.