Merchant Growth & Success Manager (HSA/FSA) - Hybrid

Truemed, Inc.; Los Angeles (CA); Hybrid; USD 80.000 - 100.000; Vollzeit

Benefits dieser Stelle

Comprehensive medical, dental, and vision insurance

401(k)

Unlimited PTO

Co-working stipend

L&D stipend

Company offsites

Team offsites

Zusammenfassung

Truemed, Inc. is looking for a Customer Success Manager to manage relationships with merchant partners in the health and wellness industry. The successful candidate will oversee the onboarding and performance optimization of merchants, ensuring effective use of HSA/FSA funds in their operations. Key responsibilities include data analysis, co-marketing support, and proactive communication with merchants. This hybrid role requires strong organizational skills and a passion for helping clients succeed.

Qualifikationen

• Experience in e-commerce, DTC, marketplace, or SaaS is ideal.
• Strong analytical skills for data-driven decisions.
• Ability to manage multiple accounts and competing priorities.

Aufgaben

• Own a portfolio of Truemed merchant partners, managing the full lifecycle.
• Serve as the primary point of contact for merchants, providing high-quality support.
• Analyse performance data to identify growth opportunities.

Kenntnisse

Customer Success

Account Management

Analytical skills

Relationship building

Communication

Ausbildung

3-4+ years in Customer Success or Account Management

Tools

CRM tools (HubSpot)

Analytics platforms (Omni, Looker, Tableau)

Jobbeschreibung

Truemed, Inc. is looking for a Customer Success Manager to manage relationships with merchant partners in the health and wellness industry. The successful candidate will oversee the onboarding and performance optimization of merchants, ensuring effective use of HSA/FSA funds in their operations. Key responsibilities include data analysis, co-marketing support, and proactive communication with merchants. This hybrid role requires strong organizational skills and a passion for helping clients succeed.