Merchant Card Support Specialist

Us Bank; Arizona; Hybrid; USD 42,000 - 44,000; Full time

Benefits offered by this job

Healthcare package

Retirement plan

Paid vacation

Holiday opportunities

Parental leave

Job summary

U.S. Bank in the United States is seeking a Merchant Services Customer Support specialist to handle inquiries about merchant credit card processing and related services.

You will troubleshoot issues with service, authorization, and terminals while communicating policies clearly and escalating when necessary. The role emphasizes strong communication and problem-solving skills in a customer-focused environment.

Qualifications

• High school diploma or equivalent.
• Typically one to two years of customer service experience.

Responsibilities

• Provide high quality customer service to merchants by responding to inquiries regarding Merchant Credit Card processing and related areas.
• Troubleshoot, diagnose and provide merchants with solutions to resolve problems with service, authorization and processing terminals.
• Explain applicable policies and request exceptions to policies within established limits.

Skills

Product knowledge

Communication skills

Problem-solving

Complex problem solving

MS Office

Customer service

Time management

Education

High School Diploma or equivalent

Job description

U.S. Bank in the United States is seeking a Merchant Services Customer Support specialist to handle inquiries about merchant credit card processing and related services.

You will troubleshoot issues with service, authorization, and terminals while communicating policies clearly and escalating when necessary. The role emphasizes strong communication and problem-solving skills in a customer-focused environment.