Remote Merchant Support Specialist

U.S. Bank; Northern (KY); Hybrid; USD 28,000 - 29,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability

Parental leave

401(k) retirement plan

Vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Specialized Research Analyst to provide high-quality customer service to merchants handling Merchant Credit Card processing inquiries and support. You will troubleshoot issues with service, authorization and terminals while clearly communicating policies and best practices.

This role emphasizes strong communication, problem-solving and the ability to navigate various software tools to support merchants effectively. Remote work options are available.

Qualifications

• High school diploma or equivalent.
• Typically 1–2 years of customer service experience.
• Thorough knowledge of products, services and procedures.
• Excellent telephone, interpersonal and verbal communication skills.
• Strong problem-solving and negotiation abilities; escalation when needed.
• Proficient with Microsoft Office and other software.
• Commitment to delivering high-quality customer service.

Responsibilities

• Responds to merchant inquiries about merchant credit card processing.
• Troubleshoots and resolves issues with service, authorization and terminals.
• Communicates policies and procedures to merchants and requests exceptions as needed.

Skills

Customer service

Telephone communication

Problem solving

Negotiation

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

U.S. Bank is seeking a Specialized Research Analyst to provide high-quality customer service to merchants handling Merchant Credit Card processing inquiries and support. You will troubleshoot issues with service, authorization and terminals while clearly communicating policies and best practices.

This role emphasizes strong communication, problem-solving and the ability to navigate various software tools to support merchants effectively. Remote work options are available.