Merchant API Support Engineer

Adyen; Chicago (IL); On-site; USD 80,000 - 105,000; Full time

Job summary

A leading financial technology company based in Chicago is seeking a Product Support Engineer to oversee merchant support cases, collaborate with teams, and provide expert guidance on platform APIs. Ideal candidates will have strong troubleshooting skills in APIs, and experience in a customer support environment, and are encouraged to apply regardless of meeting all qualifications. The role requires an office-first presence, emphasizing in-person collaboration and accountability for results.

Qualifications

• Strong technical knowledge and experience troubleshooting APIs.
• Experience working directly with merchants in a customer support role.
• Strong verbal and written communication skills for technical topics.

Responsibilities

• Be a key source of knowledge on the platform and APIs.
• Own merchant support cases from creation to final resolution.
• Collaborate with peers and cross-functional teams.

Skills

Troubleshooting APIs

Postman

HTML/CSS

JavaScript

Java

SQL

PHP

Magento

SFCC

Adobe Commerce

Education

STEM degree preferred

Degree in Computer Science or related field

Job description

A leading financial technology company based in Chicago is seeking a Product Support Engineer to oversee merchant support cases, collaborate with teams, and provide expert guidance on platform APIs. Ideal candidates will have strong troubleshooting skills in APIs, and experience in a customer support environment, and are encouraged to apply regardless of meeting all qualifications. The role requires an office-first presence, emphasizing in-person collaboration and accountability for results.