Merchandising Training Manager

Advance-Auto-Parts; Raleigh (NC); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health & wellness benefits

Job summary

Advance Auto Parts is seeking a Merchandising Training Manager to shape and execute the learning program across the enterprise. You will lead the design, development, and delivery of training that drives merchandising excellence, process adoption, and system proficiency.

You will collaborate with Merchandising, Supply Chain, Finance, and Technology teams to enable teams with the skills, knowledge, and tools to achieve business goals.

Qualifications

• Strong instructional design, facilitation, and communication skills.
• Experience translating operational processes into learning solutions.
• Experience developing and measuring training programs at scale.
• Ability to manage cross-functional projects and influence stakeholders at all levels.

Responsibilities

• Define annual training roadmaps, learning paths, and competency frameworks for merchants and support teams.
• Develop training materials including playbooks, job aids, eLearning modules, videos, and instructor-led content; translate complex processes into clear learning content.
• Deliver training sessions virtually and in person; oversee training during system rollouts and transformations.
• Partner with process owners to ensure adoption of new processes and technologies; communicate changes effectively.
• Establish KPIs for training effectiveness and analyze outcomes to drive improvements.

Skills

Instructional design

Facilitation

Communication

Cross-functional collaboration

Stakeholder influence

Data analysis

Project management

LMS experience

Education

Bachelor’s degree in Business/Merchandising/Instructional Design/Education

MBA or advanced degree is a plus

Tools

MS Office

LMS platforms

eLearning tools

Video creation

Job description

Job DescriptionJob Summary: The Merchandising Training Manager is responsible for shaping and executing the learning program and capability‑building approach that strengthens merchandising excellence across the enterprise. This role oversees the development, delivery, and ongoing improvement of training programs that enhance process adoption, system proficiency, and merchandising best practices. The position works closely with Merchandising, Supply Chain, Finance, and Technology teams to ensure team members have the skills, knowledge, and tools needed to achieve business goals.Key Responsibilities:Learning Program Leadership: Define annual training roadmaps, learning paths, and competency frameworks for merchants and support teams. Prioritize training initiatives based on business impact, performance gaps, and system/process changes.Training Development & Content Creation: Participate in the design and development of training materials including playbooks, job aids, eLearning modules, videos, and instructor-lead content. Support translating complex merchandising processes and systems into clear, engaging, and practical learning content. Maintain training libraries and ensure all materials remain accurate, current, and aligned with process/SOP changes.Training Delivery & Enablement: Facilitate training sessions (virtual and in person) for new hires, merchants, analysts, planners, and cross-functional partners. Oversee the delivery of training during system rollouts, process changes, or organizational transformations. Enable managers and SMEs to deliver training through train the trainer programs.Change Management & Process Adoption: Partner with Process Owners and Program Managers to ensure training supports successful adoption of new processes and technologies. Communicate changes effectively and prepare user groups for transitions (e.g., new systems, updated workflows, SOP revisions).Measurement, Reporting & Performance Insights: Establish KPIs for training effectiveness, such as adoption rates, assessment results, and proficiency metrics. Analyze training outcomes and performance gaps; provide recommendations to senior leadership. Use feedback, analytics, and operational results to continuously improve training programs.Cross-Functional Collaboration: Work closely with Merchandising, Supply Chain, HR/L&D, Finance, and Technology teams to understand learning needs and develop targeted solutions. Serve as the primary liaison for merchandising learning initiatives, ensuring alignment with business strategies and ongoing initiatives.Qualifications:Strong instructional design, facilitation, and communication skills.Demonstrated ability to translate operational processes into effective learning solutions.Experience developing and measuring training programs at scale.Ability to manage cross-functional projects and influence stakeholders at all levels.Proficiency in Microsoft Office Suite and learning development tools (eLearning, video creation, LMS platforms).Strong analytical and problem-solving abilities with experience using data to improve learning outcomes.Certifications, Experience, and Education:Certifications: None required; certifications in instructional design, project management, or change management are beneficial.Experience: Minimum of 7 years in training, instructional design, merchandising operations, or a related field. Proven experience leading training strategy, developing enterprise-wide learning programs, and supporting system/process rollouts.Education: Bachelor’s degree in Business, Merchandising, Instructional Design, Education, or related field; OR equivalent experience. MBA or advanced degree is a plus.Location & Work Availability:This position is Hybrid (4 days in office, 1 day remote), based at our corporate headquarters in Raleigh, North Carolina.Benefits Summary:We believe in supporting our Team Members and those they love through comprehensive health & wellness benefits. Learn more here: https://jobs.advanceautoparts.com/us/en/benefitsCompany Overview:Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installer and do-it-yourself customers. As of January 3, 2026, Advance operated 4,305 stores primarily within the United States, with additional locations in Canada, Puerto Rico and the U.S. Virgin Islands. The Company also served 809 independently owned Carquest branded stores across these locations in addition to Mexico and various Caribbean islands. Additional information about Advance, including employment opportunities, customer services, and online shopping for parts, accessories and other offerings can be found at www.AdvanceAutoParts.com.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state, or local protected class.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws.California Residents click below for Privacy Notice:https://jobs.advanceautoparts.com/us/en/disclosures