Merchandising Service Lead: Team Growth & Operations

Lowe's Companies, Inc.; Worcester (MA); On-site; USD 52,000 - 59,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

401(k) with company match

Employee Assistance Program

Job summary

Lowe's Companies, Inc. in Worcester, MA seeks a Merchandising Service Leader to coordinate the Merchandising Service team, schedule resources, and ensure project execution aligns with Lowe's strategy. The role guides MSAs on priorities, provides onboarding and coaching, mentors performance, and manages payroll and expenses.

You will lead 11–21 person teams, collaborate with Field Project managers on large labor projects, and drive customer-focused merchandising and display quality across stores.

Qualifications

• High school diploma or GED; general studies or equivalent experience.
• 2 years customer service or retail experience in a fast-paced environment (or 1 year Lowe's store experience).
• 1 year experience as a team lead or leading others.
• Supervisory experience including coaching/training and evaluating the performance of direct reports.
• Merchandising experience including reading planograms, setting up and tearing down displays.
• Experience operating power equipment such as lifts, order pickers, and similar equipment.

Responsibilities

• Schedules Merchandising Service team and manages resources for the team to drive efficient project execution in fulfillment of the overall Merchandising Service strategy.
• Guides Merchandising Service Associates (MSAs) around project priorities, scheduling, expectations, and needs (e.g., materials, supplies, time).
• Delivers onboarding and training, provides on-the-job coaching, and mentors MSAs.
• Coaches MSAs on performance.
• Creates tailored developments plans for MSAs by analyzing metric and individual strengths, weaknesses, and needs.
• Handles disciplinary actions and proactively partners with HR business partner.

Skills

Customer service

Team leadership

Merchandising experience

Power equipment operation

Education

High school diploma or GED

Tools

Lifts / order pickers

Job description

Lowe's Companies, Inc. in Worcester, MA seeks a Merchandising Service Leader to coordinate the Merchandising Service team, schedule resources, and ensure project execution aligns with Lowe's strategy. The role guides MSAs on priorities, provides onboarding and coaching, mentors performance, and manages payroll and expenses.

You will lead 11–21 person teams, collaborate with Field Project managers on large labor projects, and drive customer-focused merchandising and display quality across stores.