Merchandising Service Lead

Lowe's Companies, Inc.; Saginaw (MI); On-site; USD 60,000 - 75,000; Full time

Job summary

Lowe's Companies, Inc. in Michigan seeks a Merchandising Service team lead to coordinate scheduling, resources, and frontline execution across garden centers.

You will onboard, train, coach, and mentor associates, manage expenses, and ensure planograms, pricing, and signage accuracy while delivering exceptional customer service. Lead teams of 11–21 people, collaborate with field project managers on large labor projects, and uphold Lowe's customer service standards in a fast-paced retail

Qualifications

• High school diploma or GED required or equivalent experience.
• 2 years customer service or retail experience in a fast-paced retail environment.
• 1 year experience as a team lead or leading others in an informal capacity.

Responsibilities

• Schedules Merchandising Service team and manages resources for efficient project execution.
• Guides Merchandising Service Associates around priorities, scheduling, and needs (e.g., materials, supplies, time).
• Delivers onboarding and training, provides on-the-job coaching, and mentors MSAs.
• Coaches MSAs on performance and develops tailored development plans.
• Manages project, travel, display, fixture expenses and weekly payroll.
• Leads daily price change execution, audits and updates price labels; ensures planogram compliance.

Skills

Customer service

Team leadership

Retail experience

Job description

Lowe's Companies, Inc. in Michigan seeks a Merchandising Service team lead to coordinate scheduling, resources, and frontline execution across garden centers.

You will onboard, train, coach, and mentor associates, manage expenses, and ensure planograms, pricing, and signage accuracy while delivering exceptional customer service. Lead teams of 11–21 people, collaborate with field project managers on large labor projects, and uphold Lowe's customer service standards in a fast-paced retail