Merchandising Service Lead – Live Goods & Projects

Lowe's Companies, Inc.; Beaufort (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

Lowe's Companies, Inc. is seeking a strong leader to schedule and guide the Merchandising Service team, driving efficient project execution and on-the-job coaching across stores.

You will mentor MSAs, manage payroll and expenses, and partner with HR to handle disciplinary actions while improving in-store merchandising and customer service. The role requires coaching, scheduling, and collaboration with field project managers to ensure high standards and safe, compliant store operations.

Qualifications

• High school diploma or GED; equivalent experience may apply.
• 2 years customer service or retail experience in a fast-paced retail environment (or 1 year Lowe's store experience).
• 1 year experience as a team lead or leading others in an informal capacity.

Responsibilities

• Schedules Merchandising Service team and manages resources for efficient project execution.
• Guides Merchandising Service Associates (MSAs) around project priorities, scheduling, expectations, and needs.
• Delivers onboarding and training, provides on-the-job coaching, and mentors MSAs.
• Coaches MSAs on performance.
• Creates tailored development plans for MSAs by analyzing metrics and individual strengths, weaknesses, and needs.
• Handles disciplinary actions and partners with HR business partner.
• Manages project, travel, display, fixture expenses and weekly payroll.
• Identifies and resolves project and store-level issues using available resources.
• Summarizes and communicates project information, updates, and feedback on project execution with store team, field leaders, and corporate teams.
• Identifies opportunities to improve efficiency, merchandising, and displays to share across district, region, and enterprise.
• Leads team to merchandise live goods in garden centers.
• Leads teams ranging from 11-21 people.
• Collaborates with Field Project managers on large third-party labor projects when needed.
• Customer Service
• Provides SMART customer service through Lowe's policies, procedures, and programs.
• Seeks out customers to understand needs and assists in locating, demonstrating, selecting, carrying, and loading merchandise.

Skills

Customer service

Team leadership

Retail experience

Education

High school diploma or GED

Job description

Lowe's Companies, Inc. is seeking a strong leader to schedule and guide the Merchandising Service team, driving efficient project execution and on-the-job coaching across stores.

You will mentor MSAs, manage payroll and expenses, and partner with HR to handle disciplinary actions while improving in-store merchandising and customer service. The role requires coaching, scheduling, and collaboration with field project managers to ensure high standards and safe, compliant store operations.