Merchandising Service Associate - Plant Service Lead

Lowe's Companies, Inc.; Quincy (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading home improvement company is seeking a Merchandising Service Associate - Plant Service Lead. This role focuses on overseeing live nursery merchandising, ensuring product displays are appealing and safe, and delivering exceptional customer service. The ideal candidate will collaborate closely with the team to meet store needs while maintaining a clean and organized environment. If you are passionate about plants and customer engagement, this position offers a great opportunity to grow within a dynamic team.

Qualifications

• Less than 1 year 6 months of live nursery or general merchandising experience.
• 6 months experience with product merchandising and reading planograms.

Responsibilities

• Provide SMART customer service through daily execution of policies.
• Collaborate with the Merchandising Service team on project priorities.
• Conduct daily safety reviews and maintain a secure work environment.

Skills

Customer Service

Communication

Collaboration

Education

High School or GED

Tools

Power Equipment

Job description

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Your Impact

All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Merchandising Service Associate – Plant Service Lead, this means focusing on Live Plants while: (1) Being friendly and professional while engaging vendors and associates to meet store needs, (2) Ensuring signage, pricing information, and displays are accurate so that merchandise is easy to locate, and (3) Creating visually appealing product selections that are safe, clean, and easy for customers to access. The Merchandising Service Associate – Plant Service Lead is primarily responsible for overseeing execution of all assigned Live Nursery merchandising resets, service responsibilities and maintenance activities. This involves working outside in the garden center, ensuring merchandise is stocked, fronted, and priced according to planograms and store-specific merchandising standards (e.g., stock, displays, promotion space). The Merchandising Service Associate – Plant Service Lead works closely with the Merchandising Service Manager, MSA - Plant Service associates, and store leaders to set and lead priorities for the MST Live Nursery team and identify store nursery service needs (e.g., materials, supplies, time) while also providing ongoing plant service updates and feedback. The MSA – Plant Service Lead is required to maintain a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized while monitoring for potential theft or security risks. Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.

Your Impact

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What you will do

• Always provide SMART customer service through the daily execution of Lowe's customer service policies, procedures, and programs.
• Build relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specifications.
• Collaborate with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time).
• Engage with customers when opportunities arise by understanding their needs and assisting in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listen to and respond knowledgeably and promptly to customer questions, taking them to areas of the store when necessary.
• Demonstrate sincere appreciation to customers.
• Communicate information regarding stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
• Empty plant racks onto plant tables merchandising by planogram, price, and color block as they arrive.
• Identify damaged or missing signage, displays, collateral, and order replacements according to merchandising standards and planogram details.
• Update/validate wayfinding and product location signage as well as digital maintenance of this information throughout the store.
• Ensure cross merchandise, side stack products, j-hooks, and gravity feed bins are appropriately placed to drive add-on sales.
• Assist with culling and pricing dead and distressed plants.
• Maintain high communication and partnership with MSM and red vest associates.
• Identify and communicate issues with quality, quantity, and additional needs to Outside Garden Supervisor and MSM.
• Adjust fixtures, rotate stock, and support product displays using power equipment (e.g., lifts, order pickers) as per service expectations.
• Review, complete, and document details of service and maintenance tasks, including photographs when necessary.
• Ensure all displays are safe and operational, repairing or replacing as needed.
• Handle damaged packaging and boxes, and dispose of trash properly.
• Replace light bulbs and report maintenance issues (lights out, painting, etc.).
• Detect signs of shoplifting, theft, and security risks, and report promptly.
• Maintain cleanliness and organization of work areas according to standards.
• Conduct daily safety reviews, note hazards, and secure work environment.
• Operate store equipment relevant to the role.
• Perform other duties as assigned.

Required Qualifications:
Less than 1 year 6 months of live nursery or general merchandising experience.

Preferred Qualifications:
High School or GED; less than 1 year 6 months of Lowe’s sales floor experience; 6 months experience with product merchandising and reading planograms; less than 1 year 3 months experience operating power equipment such as lifts and order pickers.

About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a Fortune 50 home improvement company serving approximately 16 million customer transactions weekly in the U.S. With fiscal year 2023 sales exceeding $86 billion, Lowe’s operates over 1,700 stores and employs about 300,000 associates. Based in Mooresville, N.C., Lowe’s supports communities through programs focused on safe, affordable housing and skilled trade development. For more information, visit Lowes.com.

Pay Range: $15.50 - $16.15 per hour. Starting pay may vary based on factors like location, education, and experience. For benefits info, visit https://talent.lowes.com/us/en/benefits.